Estrella Martinez
Beaverton
Summary
I bring a positive, steady attitude to every space I’m in. I’m strong in guest experience, problem‑solving, and keeping environments clean and safe. What makes me unique is my ability to notice behavior changes quickly and stay calm, patient, and supportive in fast‑paced situations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Cross Trainer
Shake Shack
Hillsboro
09.2023 - Current
- Cross-trained Multitasking — Rotate between stations, similar to switching tasks in dog daycare
- Sanitation & safety routines — Maintained strict cleanliness
- High-energy environment management — Stay calm during rushes
- Guest experience excellence — Ensured every guest received attentive, high‑quality service, setting the tone for a positive environment.
Guest Services Staff Member
Top Golf
Hillsboro
06.2022 - 11.2023
- Managed guest inquiries and resolved issues promptly and effectively.
- Assisted guests with reservations and provided information about services.
- Greeted guests and ensured a welcoming atmosphere at the venue.
- Answered telephone calls promptly and provided accurate information regarding services offered by the facility.
Education
Associate of Applied Science - Welding Technology
Portland Community College
Portland, OR 09.2024 - 06.2026
Aloha Highschool
Beaverton, ORSkills
- Exceptional guest experience
- Cleanliness & safety focus
- Team collaboration
- Strong problem‑solving
- Positive attitude
- Behavioral awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Associate of Applied Science - Welding Technology
Portland Community College
09.2024 - 06.2026
Cross Trainer
Shake Shack
09.2023 - Current
Guest Services Staff Member
Top Golf
06.2022 - 11.2023
Aloha Highschool