Estrella Mateo-Armenta
315 State Road 62 G202 Bowling Green ,FL
Summary
Professional in delivery industry with strong focus on punctuality and customer satisfaction. Team-oriented and adaptable to changing demands, and skilled in navigation and communication. As well as a packer with strong experience in handling and packaging perishable goods. Skilled in maintaining quality standards and ensuring accurate inventory counts. Known for effective team collaboration and adaptability to changing work environments, ensuring consistent and reliable results. Lastly experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
DoorDash
08.2025 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
- Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
- Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
Food Delivery Driver
Uber Eats
03.2021 - 06.2022
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered orders to customers to drive full satisfaction.
Food Delivery Driver
DoorDash
01.2021 - 06.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
Team Member
Kfc A&w
08.2017 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Bagger and Sorter
Conrad & Adams Fruit
06.2017 - 07.2017
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Kept work areas neat, clean and free from debris.
Education
No Degree - Teaching
Heritage University
Toppenish06-2019
Sunnyside High School
Sunnyside06-2019
Skills
- Bilingual
- Beliterate in Spanish
- Customer service
- Quick learner
- Hardworking and responsible
- Flexibility
- Organization
- Customer communication
- Positivity
- Self-Motivation
- Punctual and reliable
- Teamwork
- Product packaging
- Warehouse safety
- Package handling
- Maintaining workplace safety
- Adaptable to change
- Dependable and reliable
Languages
Spanish
English
Timeline
Food Delivery Driver
DoorDash
08.2025 - Current
Food Delivery Driver
Uber Eats
03.2021 - 06.2022
Food Delivery Driver
DoorDash
01.2021 - 06.2022
Team Member
Kfc A&w
08.2017 - 07.2019
Bagger and Sorter
Conrad & Adams Fruit
06.2017 - 07.2017
No Degree - Teaching
Heritage University
Sunnyside High School
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