Estrella Santana
Tucson,AZ
Summary
Industrious Funeral Assistant enthusiastically pursuing a professional opportunity to apply experience in funerary services. Excel at communication, empathy, and organization to provide respectful and dignified services to families during challenging times.
Overview
14
14
years of professional experience
Work History
Funeral Attendant
Funeraria Del Angel & South Lawn Cemetery
Tucson, AZ
06.2024 - Current
- Greet visitors, provide programs, answer questions, and provide funeral service information.
- Collaborated with cemetery personnel on grave site preparation prior to burial.
- Cleaned and maintained vehicles used for transporting remains.
- Prepare casket and deceased for visitation or funeral services.
Medical Receptionist
Swan Gastro Surgery Center
Tucson, AZ
11.2022 - 07.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Office Coordinator Cardiac Rehab
NW Medical Center
Tucson , AZ
09.2013 - 09.2022
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Scheduled appointments for staff members using Outlook calendar system.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Processed invoices and coded documents according to company procedure standards.
Patient Access Representative
NW. Medical Center
Tucson , AZ
10.2010 - 09.2013
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
Education
Building Construction Technology
Pima Community College
Tucson, AZSkills
- Casket preparation
- Guest Interaction
- Office Administration
- Transportation Logistics
- Guest Assistance
- Cultural Sensitivity
Timeline
Funeral Attendant
Funeraria Del Angel & South Lawn Cemetery
06.2024 - Current
Medical Receptionist
Swan Gastro Surgery Center
11.2022 - 07.2024
Office Coordinator Cardiac Rehab
NW Medical Center
09.2013 - 09.2022
Patient Access Representative
NW. Medical Center
10.2010 - 09.2013
Building Construction Technology
Pima Community College
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