Estrellita Watkins
Mesquite,TX
Summary
Motivated candidate seeking remote employment.
Overview
5
5
years of professional experience
Work History
Realtor
Real Eyes Realty
Arlington, Texas
05.2019 - Current
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Customer Service Representative
Sutherland Global
Houston, TX
01.2021 - 11.2023
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
License #0724822 - Real Estate
Real Estate U
Online05-2019
Some College (No Degree) - French Language and Literature
University of Houston
Houston, TXSkills
- Pricing negotiation
- Property Management
- Schedule Coordination
- Sales Development
Timeline
Customer Service Representative
Sutherland Global
01.2021 - 11.2023
Realtor
Real Eyes Realty
05.2019 - Current
License #0724822 - Real Estate
Real Estate U
Some College (No Degree) - French Language and Literature
University of Houston