Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Esu Sunday Ubi

Lagos, Nigeria,Lagos

Summary

Dedicated Food and Beverage professional with over 4 years of progressive experience in luxury restaurants and resorts, specializing in delivering personalized guest service and leading high-performing service teams. Proven track record as a Food and Beverage Captain and Waiter, with expertise in guest engagement, upselling strategies, and maintaining top-tier hygiene and safety standards. Skilled in coordinating between front-of-house and kitchen teams to ensure seamless operations in fast-paced, high-pressure environments. Recognized for strong multitasking abilities, attention to detail, and commitment to service excellence.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Food and Beverage Captain

SLOW RESTAURANT
2022 - Current
  • Supervised daily food and beverage operations, overseeing a team of 7+ waitstaff and serving 150+ guests per shift, ensuring smooth service flow and 95% guest satisfaction scores.
  • Trained, mentored, and coordinated staff, improving service efficiency by 20% and reducing guest complaints.
  • Monitored dining areas and resolved issues on the spot, achieving a 90%+ positive guest feedback rating.
  • Collaborated with kitchen and bar teams, reducing order errors by 15% and ensuring timely delivery of meals and drinks.
  • Oversaw table settings, food presentation, and cleanliness, contributing to 100% compliance during health and hygiene inspections.
  • Enforced health, safety, and sanitation regulations, maintaining a zero violation record during internal and external audits.

Waiter

JARA BEACH RESORT
2021 - 2022
  • Delivered excellent dining experiences to 50+ guests per shift by providing attentive, friendly, and personalized service, contributing to repeat patronage.
  • Presented menus and explained specials, achieving a 15% increase in upselling success through personalized recommendations.
  • Accurately took and processed 50+ food and beverage orders daily, ensuring 95% order accuracy in coordination with kitchen and bar staff.
  • Maintained dining area standards, contributing to a 100% compliance score in hygiene and safety audits.
  • Handled guest complaints and special requests with a 90%+ resolution rate, resulting in consistently positive guest feedback.
  • Assisted in upselling premium food and beverage items, increasing average guest spend by 10–20%.

Waiter

LOTUS RESTAURANT
2020 - 2021
  • Ensured strict compliance with hygiene, safety, and sanitation regulations, contributing to a zero health-code violation record.
  • Recognized by management for perfect attendance and punctuality, contributing to reliable shift coverage.
  • Provided fast and accurate service during peak hours, managing 8–10 tables simultaneously without compromising quality.
  • Recommended wine and menu pairings that resulted in a 15% increase in beverage sales.
  • ⁠Delivered personalized dining experiences to 40–60 guests per shift, consistently achieving top guest satisfaction ratings.

Education

High School Diploma -

Akande Dahunsi Memorial High School
Lagos Nigeria
05.2015

Skills

  • Personalized guest engagement & service excellence
  • Upselling & suggestive selling strategies
  • Multitasking in high-pressure environments
  • Food safety & hygiene compliance
  • Collaboration with kitchen and service team

Accomplishments

  • Recognized for exceptional guest service and team leadership at Slow Restaurant Lagos, ensuring smooth daily operations and high guest satisfaction (2023–2024).
  • Played a key role in mentoring and supervising waitstaff at Slow Restaurant, improving service consistency and adherence to brand standards (2022).
  • Successfully increased beverage and dessert sales through upselling and suggestive selling strategies at Jara Beach Resort, contributing to higher revenue (2021–2022).
  • Consistently received positive guest feedback and commendations for attentiveness, menu knowledge, and personalized service delivery at Lotus Restaurant, Victoria Island (2020–2021).

Certification

  • Restaurant Upselling
  • Guest Care and Complaint Management

Languages

English

Timeline

Food and Beverage Captain

SLOW RESTAURANT
2022 - Current

Waiter

JARA BEACH RESORT
2021 - 2022

Waiter

LOTUS RESTAURANT
2020 - 2021

High School Diploma -

Akande Dahunsi Memorial High School

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