Kizito Onyedikachi Nweke
Summary
Experienced Food and Beverage Professional currently working as a Room Dining Server at Banana Island Resort Doha by Anantara. Passionate about delivering personalized service, exceeding guest expectations, and ensuring seamless dining experiences. Skilled in customer service, team leadership, and problem-solving in fast-paced hospitality settings. Committed to upholding high service standards and contributing to a guest-focused team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Dining Server /Mini Bar Attendant
Banana Island Resorts Doha By Anantara
12.2024 - Current
- Delivered personalized in-room dining experiences to 30–40 guests per shift, ensuring timely service and 95% guest satisfaction ratings.
- Maintained minibar stock across 140+ guest rooms, ensuring items were replenished daily and billed correctly, reducing stock discrepancies by 15%.
- Ensured all trays, carts, and service equipment met 5-star presentation standards, enhancing the guest experience.
- Processed payments and posted minibar charges, handling 3,000QR+ in daily transactions with 100% accuracy.
- Maintained hygiene, safety, and sanitation standards in line with resort and international hospitality regulations, achieving zero violations during audits.
Fine Dining Waiter
Eko Hotel and Suites
05.2022 - 12.2024
- Supervised daily food and beverage operations, overseeing a team of 10+ waitstaff and serving 100+ guests per shift, ensuring smooth service flow and 95% guest satisfaction scores.
- Monitored dining areas and resolved issues on the spot, achieving a 90%+ positive guest feedback rating.
- Oversaw table settings, food presentation, and cleanliness, contributing to 100% compliance during health and hygiene inspections.
- Recognized by management for perfect attendance and punctuality, contributing to reliable shift coverage.
- Provided fast and accurate service during peak hours, managing 8–10 tables simultaneously without compromising quality.
Fine Dining Waiter
Slow Restaurant
04.2017 - 05.2022
- Provided fine dining service to VIP guests, including high-profile clients, ensuring discretion, professionalism, and personalized attention.
- Supported banquet and event service for 100+ guests, coordinating with the kitchen and bar teams to deliver seamless large-scale dining experiences.
- Built rapport with regular patrons, contributing to a 20% increase in repeat guest visits and loyalty.
- Maintained a professional appearance and adhered to brand standards, helping the restaurant achieve consistently high mystery shopper scores.
- Recognized by management for perfect attendance and punctuality, contributing to reliable shift coverage and smooth operations.
Education
Bachelor of Science - Computer Science
University Of The People
1 2029
High School Diploma -
Blessed Ave Maria College
2015
Skills
- Personalized guest engagement & service excellence
- Upselling & suggestive selling strategies
- Multitasking in high-pressure environments
- Food safety & hygiene compliance
- Collaboration with kitchen and service teams
Certification
- Food and Beverage Standard 2024
- Guest Care and Complaint Management 2023
- Restaurant Upselling 2024
- F&B Fundamentals 2024
Accomplishments
Recognized for outstanding service and guest satisfaction at Banana Island Resort Doha by Anantara (2025).
Played a key role in onboarding and mentoring new waitstaff at Eko Hotel and Suites, ensuring high service standards and seamless team integration (2023).
Successfully boosted restaurant revenue through strategic upselling of premium menu items and wine pairings at Eko Hotel and Suites, contributing to higher guest spending (2023).
Received positive guest feedback and high satisfaction ratings at Slow Restaurant Lagos (2021).
Personal Information
Languages
English
Timeline
Room Dining Server /Mini Bar Attendant
Banana Island Resorts Doha By Anantara
12.2024 - Current
Fine Dining Waiter
Eko Hotel and Suites
05.2022 - 12.2024
Fine Dining Waiter
Slow Restaurant
04.2017 - 05.2022
Bachelor of Science - Computer Science
University Of The People
High School Diploma -
Blessed Ave Maria College