Nathan Stephenson
Glendale,AZ
Summary
Hardworking and passionate job seeker with strong organizational and people skills eager to secure any level position that can help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
In Room Dining/Mini Bar Attendant
Royal Palms Resort & Spa
04.2023 - Current
- Replenished guest room's mini bar that includes snacks and drinks.
- Respond to guest requests for assistance on our food and drink menu's using phone and Zingle.
- Greet customers and answered inquiries regarding menu items and specials.
- Cleaned and organize dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Golf Concierge/Shuttle Van Driver
Hyatt Regency Scottsdale
05.2022 - 04.2023
- Provide information about routes, destinations and timelines to inform passengers.
- Transport guest to and from hotel.
- Maintained clean and neat shuttle for passenger comfort.
- Greet guest with friendliness and professionalism, engaging in conversation to build rapport.
- Help all guest with tee times at Gainey Ranch or any course in the area that matches there itinerary.
- Assist guest with there golf bags and shuttle them to and from the course when requested.
- Assist with Sales team with large groups interested in golf outings and set up a golf outing
Outside Service Professional/Golf Pro Shop Assistant
Estancia Golf Club
10.2020 - 05.2021
- Demonstrated ability planning and managing all aspects of outside golf operations. Developing, motivating, and maintaining a team environment.
- Dedicated to providing a positive club experience to maintain high loyalty / satisfaction, interacting with members, and staying accustomed to member-preferred brands and current industry trends.
- Establish lasting relationships with members, and colleagues throughout career, while building a strong network.
- Committed to a team-driven environment, maintaining high morale and professional standard
Assistant Golf Professional
Jefferson Park Golf Course
06.2019 - 08.2020
- Lead Assistant overseeing all daily golf shop, and outside service responsibilities.
- Coordinated the tee sheet on a daily basis with rounds averaging between 200 and 300 rounds per day.
- Managed 10 high school golf team accounts and maintained relationships with all coaches in an effort to elevate future success opportunities.
- Maintained a lighted practice facility with Top Tracer technology along with administering a Top Tracer League including 14 teams of 4 players.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ07.2025
High School Diploma -
Skyline High School
Sammamish, WA06.2011
Skills
- Maintaining Clean Work Areas
- Storage Procedures
- Guest Room Confidentiality
- Inventory Control Processes
- Minibar Restocking
- Cash Register Operations
- Excellent Written and Verbal Communication
- Pricing Strategies
- Persuasive Selling
- Guest Relations
- Customer Accounts Management
Timeline
In Room Dining/Mini Bar Attendant
Royal Palms Resort & Spa
04.2023 - Current
Golf Concierge/Shuttle Van Driver
Hyatt Regency Scottsdale
05.2022 - 04.2023
Outside Service Professional/Golf Pro Shop Assistant
Estancia Golf Club
10.2020 - 05.2021
Assistant Golf Professional
Jefferson Park Golf Course
06.2019 - 08.2020
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Skyline High School
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