Etasha Urquhart
Baltimore,MD
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
25
25
years of professional experience
Work History
Caregiver
Joy of Services
Baltimore, MD
07.2025 - Current
- Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Trained new caregivers on best practices for patient care and safety protocols.
Warehouse Worker
Under Armour
Curtis Bay, MD
06.2021 - 08.2023
- Operated material handling equipment to efficiently move products within warehouse environment.
- Received and inspected incoming shipments to ensure quality standards are met.
- Organized inventory in designated locations, optimizing space and enhancing accessibility.
- Coordinated order fulfillment processes, ensuring timely dispatch of customer orders.
Warehouse Packer
Amazon
Sparrows Point, MD
05.2020 - 06.2021
- Packaged and labeled products for shipment, ensuring accuracy and compliance with safety standards.
- Operated warehouse equipment, including forklifts and pallet jacks, to move materials efficiently.
- Conducted inventory checks to maintain stock levels and prevent discrepancies in warehouse management.
- Collaborated with team members to streamline packing processes and improve overall workflow efficiency.
Manger
Red Robin
Baltimore, MD
02.2014 - 10.2019
- Developed training programs for staff, increasing productivity and knowledge retention across departments.
- Managed project timelines and resources, ensuring alignment with organizational goals and objectives.
- Coordinated budget planning activities, optimizing resource allocation for maximum impact.
- Fostered a culture of collaboration, enhancing communication between departments to streamline workflows.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Manger
Mcdonalds, PDI FOODS
Baltimore, MD
07.2006 - 02.2012
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Implemented quality assurance protocols, ensuring compliance with industry standards and regulations.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated regular team meetings to discuss progress, address challenges, and celebrate achievements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
Wendys Restaurant
Baltimore, MD
03.2002 - 05.2006
- Learned company policies and procedures to provide consistent customer service support.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Target
Baltimore, MD
12.2000 - 09.2001
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash and electronic payments securely, ensuring accuracy in transactions.
Education
High School Diploma -
Baltimore City Community College
Baltimore, MD06-2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solvingcustomer
- Customer service
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Decision-making
- Team leadership
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
Timeline
Caregiver
Joy of Services
07.2025 - Current
Warehouse Worker
Under Armour
06.2021 - 08.2023
Warehouse Packer
Amazon
05.2020 - 06.2021
Manger
Red Robin
02.2014 - 10.2019
Manger
Mcdonalds, PDI FOODS
07.2006 - 02.2012
Cashier
Wendys Restaurant
03.2002 - 05.2006
Cashier
Target
12.2000 - 09.2001
High School Diploma -
Baltimore City Community College