Eterdo Mulumba
Tomball
Summary
Dedicated IT professional and U.S. Marine with a solid foundation in IT fundamentals, networking, and system administration. Hands-on experience in monitoring system performance, troubleshooting connectivity issues, and providing technical support to users enhances operational reliability and user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transmission System Operator
US. Marine Corps
05.2024 - Current
- Monitored system performance, resolving technical faults to maintain operational reliability
- Troubleshot system and connectivity issues to ensure continuous operations
- Configured network communication systems, ensuring alignment with operational requirements
- Installed, configured, and maintained communication systems and network equipment
- Set up, maintained, and troubleshot radio equipment
- Operated and maintained radio communications equipment
- Monitored radio frequencies for communication activities
- Provided technical assistance to staff, enhancing their ability to utilize communication systems effectively
Help Desk
Hilton
Toledo
12.2022 - 12.2023
- Troubleshot account and system issues, directly contributing to improved user experience and system functionality.
- Employed problem-solving abilities to address guest concerns promptly and effectively, demonstrating analytical thinking and adaptability, qualities essential in software development and troubleshooting.
- Proficiently managed guest check-ins, reservations, and inquiries using hotel management software, showcasing strong technical skills and attention to detail.
- Guided users through reservation and management systems, enhancing their understanding and confidence.
- Ensured data integrity within systems by meticulously maintaining accurate records.
- Delivered timely resolutions while managing multiple requests in a fast-paced environment
Tech Instructor and Youth Specialist
Boys and Girls Club
Toledo
02.2022 - 11.2022
- Designed and delivered engaging technical training programs for youth members.
- Facilitated hands-on workshops to promote skill development and teamwork.
- Created and adapted lesson plans and educational materials to meet diverse learner needs, enhancing engagement and understanding.
- Developed curriculum materials to enhance learning experiences in technology.
Education
Bachelor of Science - Information Technology
Western Governors University
12-2027
Associate of Applied Science - Computer Science
Houston Community College
Houston, TX05-2025
Skills
,,Transmission Protocols
- Signal Transmission
- Network troubleshooting
- Data Monitoring
- IT Operations & Technical support
- Ticketing Systems & Incident Tracking
- Hardware and Software Installation
- Software installation
- Cybersecurity Fundamentals
- Networking Fundamentals
- Microsoft 365 suite
- Technical documentation support
- Problem solving
- Attention to detail
- Account support management
- Notion, Trello, Monday
Certification
- Transmission Systems Operator (US Marine Corps), 2024
- IT & Tech Fundamentals
- CompTIA Tech+
Certifications In Progress
- CompTIA Security+, 2026
- CompTIA Network+, 2026
Timeline
Transmission System Operator
US. Marine Corps
05.2024 - Current
Help Desk
Hilton
12.2022 - 12.2023
Tech Instructor and Youth Specialist
Boys and Girls Club
02.2022 - 11.2022
Bachelor of Science - Information Technology
Western Governors University
Associate of Applied Science - Computer Science
Houston Community College