Marcos Gallegos
NM
Summary
Dynamic individual with hands-on experience in Transmission (46kv to 345kv)and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transmission System Operator
PNM
01.2024 - Current
- Achieves and maintains operating standards in compliance with all existing regulatory, reserve sharing-agencies, an company standards concerning spinning reserve, area control error, interchange/deviation flow
- Operates the transmission system, which includes responsibility for VAR flow, losses, maintaining acceptable voltage levels
- Coordination and direction of switching operation and maintenance of the Transmission System.
Meter Reading / Customer Service Supervisor
PNM
01.2023 - 01.2024
- Supervise approximately 50-meter readers and 3 Field Coordinators
- Coordinate field assignments
- Perform safety Walks and Tailboard safety audits
- Ensure utilization and efficacy of PPE
- Respond to vehicle and personal injury reports
- Assign work to be completed for week
- Respond to customer complaints
- Ensure all employees are sufficiently trained in all safety protocols and methodologies
- Review Performance and statistics
- Provide safety recommendations for the department and oversight of implementation
- Communication to union employees and abiding by collective bargaining contract
- Represents the company through grievances.
Senior Call Center Rep
NMGCO
10.2022 - 01.2023
- Responsibilities: Aid commercial and residential customers with high/low bills
- Safety analysis
- Emergency Orders /Blowing gas lines
- Dispatch per EO requirements
- Place service orders for new and existing service
- Billing analysis.
Client Service Representative II/Small Business Banker
Bank of America
10.2021 - 10.2022
Family Assistance Analyst
State of New Mexico
03.2018 - 10.2021
Education
Diploma -
Taos High School
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NERC Balancing, Interchange and Transmission Operator
09.2024
Skills
- Voltage Control
- Emergency operations
- Three-part communication
- MS Outlook
- Office 365
- Management
- Electrical concepts
- Transmission system components
- Electric Substation operation
- Safety Procedures
- Load Balancing
- Data Analysis
- System monitoring
- SCADA
- System Configuration
- Backup and recovery
Certification
NERC Certified Transmission Operator
Timeline
Transmission System Operator
PNM
01.2024 - Current
Meter Reading / Customer Service Supervisor
PNM
01.2023 - 01.2024
Senior Call Center Rep
NMGCO
10.2022 - 01.2023
Client Service Representative II/Small Business Banker
Bank of America
10.2021 - 10.2022
Family Assistance Analyst
State of New Mexico
03.2018 - 10.2021
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NERC Balancing, Interchange and Transmission Operator
Diploma -
Taos High School