Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Acevedo

San Antonio,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retention Agent

Spectrum
San Antonio, TX
02.2024 - Current
  • Facilitated cross-selling opportunities by recommending additional products or services that may be beneficial for the customer.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
  • Maintained detailed records of all interactions with customers in order to track progress on retention efforts.
  • Assisted customers with inquiries regarding account information, billing and service-related issues.
  • Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.

Front Desk Agent

Hyatt Regency Hill Country Resort And Spa
San Antonio, TX
03.2022 - 02.2024
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Crew Member

McDonald's
San Antonio, TX
12.2020 - 01.2022
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product, promotion and policy information.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated large-volume grills, deep-fat fryers and griddles with caution and according to manufacturer directions.

Education

Associate of Science -

Northwest Vista College
San Antonio, TX
05-2025

High School Diploma -

Brennan High School
San Antonio, TX
06.2022

Skills

  • Credit and Cash Payments
  • Records Management
  • Basic Food Service
  • Problem Solving
  • Account Balancing
  • Customer Service
  • Payment Processing
  • Nightly Audits
  • Check In and Check Out Procedures
  • Problem-Solving
  • Phone and Email Etiquette

Certification

  • [Food Handlers Certification] Training - [2023]
  • [TABC Certification] Training - [2023]

Timeline

Retention Agent

Spectrum
02.2024 - Current

Front Desk Agent

Hyatt Regency Hill Country Resort And Spa
03.2022 - 02.2024

Crew Member

McDonald's
12.2020 - 01.2022

Associate of Science -

Northwest Vista College

High School Diploma -

Brennan High School
  • [Food Handlers Certification] Training - [2023]
  • [TABC Certification] Training - [2023]

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Ethan Acevedo