Victoria Moguel

Work History

Spectrum

Austin, TX

07.2022 - Current

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e
Video, data and phone
Execute retention strategy that strikes balance between saving customers and retaining revenue
Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions
Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques
Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Austin, TX

08.2021 - Current

Created brand-aligned marketing materials
Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
Develop and distribute all marketing programs to include: social media (Facebook and Instagram), email campaigns, monthly newsletters, pop-by gifts, and closing gifts to create awareness and demand
Create, maintain, and update email templates on Google Documents
Upload and organize email templates in add-ons through Outlook
Create, maintain, and update unique QR code links through QRCode Generator
Managed project deadlines and monitored milestones through the completion stage
Entered and assigned new leads using CRM tools
Entered and assigned contacts to a specific list using CRM tools to target during specified marketing blasts
Created effective messaging using language, graphics, and marketing collateral
Responsible for creating advertisements, fliers, brochures, e-blasts, and public relations announcements.

Netco Title

Austin, TX

08.2021 - 07.2022

Scheduled signings and gathered required paperwork
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
Studied and clarified buyer, seller and lender instructions to determine escrow requirements
Gathered information regarding bank authorization, buyer/seller contact info, verbal payoff confirmation, survey ordering, and HOA
Opened and organized new orders in task management engine, Asana
Responsible for intercepting emails and calls, taking messages, and relaying at appropriate times
Responsible for maintaining and ordering office supply abundance.

Cost Plus World Market

Austin, TX

04.2021 - 09.2021

Directed shipping and received a wide range of products daily
Conducted research to address shipping errors and packaging mistakes
Kept corporate departments and customers updated on critical shipments
Planned and supervised shipments from store to a donation center and followed strict expiry schedules
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications
Devised processes to boost long-term business success and increase profit levels
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance
Directed initiatives to achieve regulatory compliance, foster good manufacturing practices, and meet component quality standards
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.