Led complete overhaul of onboarding flow for key platform, increasing customer acquisition 20%
Drove 25% rise in customer retention by enhancing UX, simplifying workflows, expanding self-service
Headed integration following strategic acquisition to align roadmaps and leverage capabilities
Spearheaded insourcing application development, reducing costs by $250k and improving communication.
Technical Product Manager
CrankChart Co.
Cambridge, MA
01.2015 - 03.2020
Launched 3 new features expanding market reach into 2 new customer segments
Directed $5M, 18-month mobile app development with team of 10, delivering high-quality product
Boosted product adoption 50% post-launch via targeted marketing and sales enablement
Secured $2M additional funding by crafting compelling pitch and business case.
Associate Product Manager
XResults Inc.
San Francisco, CA
01.2014 - 01.2015
Executed launch of new customer portal MVP by defining personas, workflows and feature set
Boosted portal adoption 20% in first month through tailored onboarding for customer segments
Analyzed product KPIs and funnel metrics to identify conversion rate improvements
Contributed to long-term roadmap planning focused on new verticals and customer needs.
Senior Software Engineer & Product Lead
EBay (StumbleUpon)
San Jose, CA
09.2011 - 01.2014
Led team that developed and deployed a RESTful API using NodeJS and Express, which enabled seamless communication between the front-end and personalized recommendation engine, resulting in a 30% reduction in server response time
Managed a team of 8 software engineers, providing guidance and mentorship to help them achieve their career goals and deliver high-quality results
Collaborated cross-functionally with data scientists and product managers to develop algorithms that improved the accuracy of recommended content by 30%, resulting in a significant rise in user satisfaction and retention
Coordinated with marketing and PR teams to launch new features and products, resulting in positive coverage in major tech publications and a 25% jump in registered users.
Software Engineer
EBay (StumbleUpon)
San Jose, CA
10.2009 - 09.2011
Helped develop and maintain several key features of the StumbleUpon website using JavaScript and PHP, including the popular 'Stumble' button
Collaborated cross-functionally with designers and product managers to create a seamless user experience across multiple platforms, resulting in a 20% lift in user engagement
Worked closely with the iOS development teams to ensure feature parity and optimal performance, resulting in a 5-star app rating
Implemented various optimization techniques to improve page load times by 50%, reducing bounce rates and increasing user satisfaction.
Software Engineer (intern)
Wells Fargo
San Francisco, CA
01.2009 - 06.2009
Used Php and MySQL (Lamp Stack) to generate monthly reports from multiple data sources, resulting in 10% improvement in CX response time
Co-created java based data streaming tool that resulted in a 25% reduction in data transfer time
Generated data-driven insights for supporting key business decisions that raised application engagement by 21%.
Education
Master’s Degree - Software Engineering
Harvard University
05.2021
Graduate Certificate - Data Science
Harvard University
05.2018
Bachelor of Science - Managerial Economics
George Washington University
Skills
Product Managment
Intellectually curious
Growth mindset
Product vision & strategy
Prioritization & roadmapping
UX design
Data analysis and decisions
Data-driven decision making
AB Testing
Adaptability
SCRUM
Agile
Jira
Process improvement
Remote team management
Stakeholder Management
Human centered design
Leadership
Senior leadership
Mentoring
Strategic planning
Strategic thinking
Emotional intelligence
Conflict resolution
Accountability
Visionary leadership
Business development
Digital transformation
Data Analytics
Cross-functional team leadership
Technical
Cloud Platforms
API Design
UX
Behavioral Science
NLP
Python
Javascript
NodeJS
Java
Php
SQL
Security (action & data entitlements, RBACs, AWS IAM)
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)