Ethan Avina
Colorado Springs
Summary
Dynamic professional with a strong foundation in communications and complex problem solving. Experienced in enhancing customer satisfaction and team efficiency, eager to contribute to an organization focused on exceptional service and operational excellence.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
02.2026 - Current
- Assisted guests with inquiries and provided product support
- Processed transactions efficiently at checkout, while ensuring customer satisfaction and accuracy.
- Maintained an organized sales floor to promote a welcoming environment for all guest.
- Worked with team members to bring the best guest experience.
- Provided excellent face to face customer service
- Able to work in high paced environment
Account Expert
T-Mobile
01.2022 - 10.2024
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Effectively built rapport with customers, resulting in positive feedback.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Trained new hires on best practices for customer interactions and system navigation.
- Managed high-volume of inbound calls, resolving customer inquiries and concerns promptly.
- Demonstrated proficiency in product knowledge, billing support, sales, and technical troubleshooting for a variety of accounts.
- Effectively built rapport with customers, resulting in positive feedback.
Team Member
Target
05.2021 - 01.2022
- Demonstrated strong communication skills while working effectively in a fast-paced environment.
- Trained new team members on company policies and procedures to ensure seamless onboarding
Education
High School Diploma -
Vista Ridge
Colorado Springs, COSkills
- Communications
- Complex Problem Solving
- Technologically Savvy
- Product knowledge
- Leadership
- Team Oriented
- Efficient in high stress environment
- Customer service
Timeline
Guest Advocate
Target
02.2026 - Current
Account Expert
T-Mobile
01.2022 - 10.2024
Team Member
Target
05.2021 - 01.2022
High School Diploma -
Vista Ridge