Ethan Barnes
Hastings
Summary
Dedicated and results-driven Information Technology Specialist with five years of experience in the United States Army, specializing in IT support and training. Proven track record as the lead IT Specialist for the 82nd Airborne Division, recognized for exceptional customer satisfaction and efficient mission completion. Successfully led teams during two no-notice deployments to the Middle East, demonstrating strong leadership and adaptability in high-pressure environments. Committed to continuous learning and knowledge sharing to enhance organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Technician
ABBTECH
Jacksonville, FL
09.2024 - 05.2026
- Installed operating systems and application software on desktop and laptop computers.
- Provided technical support to end-users, resolving issues efficiently and effectively.
- Conducted regular maintenance checks to ensure optimal performance of IT equipment.
- Validated Internal Revenue Service (IRS) asset inventory for city federal building.
- Managed Rapid Equipment Deployment/Disposal (REDD) site for the Internal Revenue Service.
IT Specialist/System Administrator
U.S. Army
Fayetteville, NC
02.2019 - 08.2024
- Achieved operational excellence through diverse roles across five years in the army. Delivered effective support in various assignments to enhance mission success. Enhanced team performance by adapting to multiple positions.
- Directed helpdesk team to enhance customer support and maintain service quality.
- Assisted with system maintenance and troubleshooting to support operational efficiency. Provided technical support for users to resolve issues quickly and effectively. Collaborated with team members to streamline processes and enhance user experience.
- Oversaw network maintenance initiatives to optimize system performance and reliability.
- Assisted with configuration and troubleshooting of cell phone and VoIP systems. Provided support to users experiencing issues with telecommunication services. Collaborated with team members to resolve technical problems efficiently.
- Monitored and maintained radio transmission equipment to support mission-critical communications.
- Achieved successful team outcomes through effective leadership as a corporal in the army. Elevated peer performance by fostering a culture of success. Navigated two rapid deployments to the Middle East while maintaining full accountability for over $1.5 million in military assets.
Education
High school diploma -
Crescent City Junior/Senior High School
Crescent City, FL01-2018
Skills
- IT system administration
- Operating system management
- User account administration
- Network troubleshooting
- IT help desk support
- Local area network management
- Dynamic Host Configuration Protocol
- Effective issue resolution
- Team development
- Team leadership
- Experience with DoD operations
Accomplishments
- Managed an IT team in the Army with a group of 7 Soldiers, out performing our peers in a Division competition.
- Located 45% of non-inventoried assets for the IRS within 1 month inside federal building.
- Disposed approximately $43,000 worth of IRS assets to federal recyclers.
- Deployed 58 emergency laptops to IRS agents
x3 Army Achievement Medals
x2 Army Commendation Medals
x1 Army Good Conduct Medal
x1 Non-Commissioned Officer Professional Development Ribbon
Certification
- IT Specialist Advanced Individualized Training - (April 2019 - September 2019)
- Airborne School - (September 2019 - October 2019)
- Non-Commissioned Officers Professional Development Training - (01May 2022- 01 April 2022)
Timeline
Computer Technician
ABBTECH
09.2024 - 05.2026
IT Specialist/System Administrator
U.S. Army
02.2019 - 08.2024
High school diploma -
Crescent City Junior/Senior High School