Ethan Below
Virginia Beach,VA
Summary
Dedicated Porsche Certified Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PORSCHE SERVICE CONSULTANT
CHECKERED FLAG PORSCHE
02.2023 - Current
- Served as a key point of contact for many clients at once, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Developed precise estimates by costing materials, supplies, and labor.
- Collaborated with Co-Workers to maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Managed multiple tasks in high-volume environment.
PORSCHE LOANER FLEET MANAGER
CHECKERED FLAG PORSCHE
02.2023 - 09.2023
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Trained new employees on company policies, software usage, and customer service best practices.
- Streamlined the rental process with efficient use of car rental software programs and tools.
HARDEES SHIFT LEADER
HARDEES
04.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
CHESAPEAKE PAINTBALL HOST
CHESAPEAKE PAINTBALL
04.2018 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Reduced game delays by promptly addressing equipment issues and field maintenance needs.
- Collaborated with colleagues to develop new game formats that catered to diverse skill levels and interests among players.
- Ensured fair gameplay by closely monitoring players and making impartial decisions as a referee.
- Prepared fields for gameplay efficiently, allowing for punctual start times and satisfied customers.
- Led training sessions for incoming referees, helping others learn essential skills necessary for effective officiating within the sport of paintball.
- Enhanced player safety by enforcing paintball rules and regulations consistently.
- Cleaned and washed uniforms and other equipment.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2023
Skills
- Client Relationship Building
- Luxury customer service
- Schedule Coordination
- Networking
- Automotive industry background
- Strong Work Ethic
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
- Conflict Resolution
- Documentation And Reporting
- Client rapport
- Microsoft Office 360
Certification
- Certified Porsche Brand Ambassador
- Certified Checkered Flag Service Consultant
Certified Porsche Brand Ambassador
A Brand Ambassador is the face of a company. These individuals are highly trained in modern luxury and how to incorporate modern luxury with each and every client's experience
Timeline
PORSCHE SERVICE CONSULTANT
CHECKERED FLAG PORSCHE
02.2023 - Current
PORSCHE LOANER FLEET MANAGER
CHECKERED FLAG PORSCHE
02.2023 - 09.2023
HARDEES SHIFT LEADER
HARDEES
04.2021 - 02.2023
CHESAPEAKE PAINTBALL HOST
CHESAPEAKE PAINTBALL
04.2018 - 04.2020
High School Diploma -
Green Run High School
- Certified Porsche Brand Ambassador
- Certified Checkered Flag Service Consultant
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