Ethan Beringhaus

• Provided technical support to customers and troubleshoot their queries.
• Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
• Identified opportunities for providing additional services or products to existing customers.
• Created reports on customer experience trends and metrics using data analytics tools.

• Provide superior customer service; provide timely and courteous response to meet customers' needs.
• Hire, train, and supervise staff.
• Uphold company and customer standards; ensure superior quality.
• Conduct safety training.
• Coordinate schedules.
• Maintain, track and order inventory and supplies.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled over 50 calls per day.