Ethan Berman
Jacksonville,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst Intern
Mercer Financial Advisors
- I worked as a service desk intern and helped assist in the day to day process of keeping employees systems working and fixing any technology related issues that they had
- In this position I learned how to use Azure and AWS to manage employees and grant access to licenses such as Adobe
- This job was a great intro into the IT space since it allowed me to work alongside other Analysts as well as System admins to diagnose and fix issues on a daily basis.
Restaurant Worker
Anthony's Coal Fired Pizza
12.2018 - 08.2021
- I worked as a server pre-pandemic until the restaurant was closed down
- Then, during the pandemic, I worked as a Dishwasher while attending school
- This job helped break me out of my shell and greatly improved my ability to cooperate and work with others.
Education
Bachelor's Degree - Information Technology
University of North Florida
Jacksonville, FL12.2023
Associate's Degree - Information Systems
Miami Dade College
Miami, FL05.2021
Skills
- Front-end development
- Microsoft and Google Suites
- HTML5
- CSS
- Adobe Suite
- ASPNET
- MVC
- SQL
- Java
- C
- C#
- Experience working with AWS and Azure
- Adobe Admin
- GitHub
- JavaScript
- Jira
- Agile Development
- Scrum
Certification
- DevOps Essentials, 10/25/2023
- Introduction to Cloud Computing, 10/30/2023
- Introduction to Agile Development and Scrum, 10/31/2023
- IBM DevOps and Software Engineering Professional Certificate, In Progress
Timeline
Restaurant Worker
Anthony's Coal Fired Pizza
12.2018 - 08.2021
IT Service Desk Analyst Intern
Mercer Financial Advisors
Bachelor's Degree - Information Technology
University of North Florida
Associate's Degree - Information Systems
Miami Dade College
- DevOps Essentials, 10/25/2023
- Introduction to Cloud Computing, 10/30/2023
- Introduction to Agile Development and Scrum, 10/31/2023
- IBM DevOps and Software Engineering Professional Certificate, In Progress
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