ETHAN BETZEN

Energy Utility Client – Project Manager

• Program Lead in charge of enhancements to two existing software applications and creation of a new standalone application.
• Acts as Product Manager for two scrum teams charged with implementing deliverables across three applications.
• Drives strategy and prioritization of near to mid-term roadmap for Business Contractor assignment, scheduling, and billing processes.
• Delivered targeted Pilot program and successfully launched MVP release including eight Pilot Contractor participants representing 50+ end user accounts, 500+ managed Contractor Crews, and over ~$1.2M in invoices submitted and processed for payment over five-month period.
• Leads OCM team and collaborates with UI/UX Design teams.
• Utilize Power BI to track metrics specific to User dashboard activity, expected work management communications, and work completion and billing.

Financial Services Client – Senior Product Manager

• Lead Product design and delivery of new bank account products offered to customers of a large Commercial Bank.
• Delivered two new checking account products including enhancements to mobile banking app and desktop site.
• Increased Factoring Customer annual renewal percentage by ~9% over a 6-month period by opening new checking accounts and strengthening overall customer relationship to both Banking and Factoring sides of business.
• Lead cross functional product team including development, QA, marketing, and data analytics team members.
• Acted as Product Owner within the team defining MVP, current and future state roadmap, reporting requirements, operational workflows, and key benchmarks in determining product success and viability.
• Utilized SQL and Power BI reporting to gather key data and metrics informing KPIs and future product decisions.
• Conducted UX interviews and creation of survey content to gather user centric data and feedback specific to gauging value of products and features.

• Delivered a new Commercial lending website enabling customers to manage all aspects of their existing loan products.
• Built new integrations across applications enabling the Cadillac brand customers to access GM products and incentives from the Cadillac site experience.
• Managed successful MVP delivery of Commercial site within initial 8-month release timeframe leading to additional Commercial Fleet site enhancements.
• Performed Product Owner role within scrum team by establishing product backlog priority, facilitating collaboration, and guiding development team in delivery of software releases.
• Led the scrum team in participation of Agile Release Train under SAFe framework.
• Participated in UX customer outreach to gather business insight and feedback to be incorporated within the product.
• Engaged with leadership and stakeholders across the organization to ensure delivery of customer-centric value.

• Performed as Product Owner for a project enabling Agency Banks to manage their syndicated loan portfolios.
• Utilized R3 Corda blockchain technology to enable Agency and Syndicate banks to transact, communicate, and reconcile loan activities.
• Led scrum team and held working sessions among client stakeholders throughout product implementation, Pilot, and wide production release phases.
• Participated in developing product roadmap including release features and timelines.
• Analyzed and reported on current and future business trends within the syndicated loan market.

• Generated commercial, residential, and personal loans in compliance with consumer finance guidelines, TRID regulations, and other federal regulations for creditors.
• Managed ~$8.5M portfolio of blended Commercial and Real Estate loans.
• Analysis of financial statements and review of overall credit worthiness, focusing on responsible bank growth.
• Managed loan servicing throughout the life of the loan, including regular review and audit of financial documents.

• Generated consumer and small business loans while conforming to all state and federal regulations and procedures.
• Determined credit worthiness through evaluation of financial statements, credit reports, and overall financial standing.
• Supervised loan operations specialists and loan tellers, including hiring, performance evaluations, and training.
• Executed preliminary internal audits for consumer and commercial loan departments.