Ethan Blanchard
Mount Vernon,WA
Summary
Experienced Guest Services Manager with a strong background in staff management and effective communication. Enhanced customer satisfaction and safety standards through meticulous planning and operational oversight across multiple properties. Improved guest relations and front desk operations by implementing strategic problem-solving techniques.
Overview
5
5
years of professional experience
Work History
Commercial Painter
K&k Finishes
Stanwood, WA
07.2025 - Current
Front Desk Supervisor
Bavarian Lodge
Leavenworth, WA
08.2024 - 08.2025
- Supervised front desk staff and conducted interviews for new hires.
- Responded to guest reviews and feedback. Assisted with counting the register, making reservations, and checking guests in and out.
- Maintained cleanliness of the property and provided support to other departments as needed.
- Problem-solved guest issues as they arose.
- Printed reports for various departments and shifts.
- Created monthly safety training documents for all departments.
- Assisted with group events, including catering and setting up event spaces.
- Communicated with each department daily to stay informed.
- Covered open shifts and frequently worked the night audit to support staff.
- Managed two additional properties owned by Bavarian Lodge, including Alpen Dorf Pension and Bavarian Lodge Suites. Handled reservations and cancellations for these properties.
- Trained and mentored new front desk staff on customer service best practices and hotel policies.
- Managed scheduling for front desk team, optimizing coverage during peak hours for efficiency.
Front Desk Agent /Breakfast Attendant
Enzian Inn
Leavenworth, WA
03.2022 - 09.2024
- Assisted guests with check-in and check-out procedures.
- Managed reservation processes, including cancellations.
- Responded to incoming phone inquiries.
- Maintained cleanliness of the property.
- Fulfilling other shift roles, such as night audit.
- During breakfast shifts, bussed tables, took orders, and cooked.
Education
GED -
Cascade High School
Leavenworth, WASkills
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Staff supervision
- Listening skills
- Cash control
- Effective planning
- Guest safety
- Daily reporting
- Verbal communication
- Office meetings
Timeline
Commercial Painter
K&k Finishes
07.2025 - Current
Front Desk Supervisor
Bavarian Lodge
08.2024 - 08.2025
Front Desk Agent /Breakfast Attendant
Enzian Inn
03.2022 - 09.2024
GED -
Cascade High School