Ethan Boarts
Warner Robins
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Shift Manager
Arby's
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Rigby's Entertainment Complex
06.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Prattville Highschool
Prattville, Al05-2020
Skills
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
Timeline
Shift Manager
Arby's
10.2024 - Current
Customer Service Representative
Rigby's Entertainment Complex
06.2023 - 08.2023
High School Diploma -
Prattville Highschool