Ethan Brown
tempe,AZ
Summary
Dynamic Guest Activities Manager with a proven track record at Scottsdale Fairmont Princess, excelling in employee training and inventory management. Enhanced guest satisfaction through innovative activity planning and team leadership, resulting in increased engagement and memorable experiences. Successfully implemented an online booking system, streamlining operations and boosting revenue streams.
Overview
30
30
years of professional experience
Work History
Guest Activities Manager
Scottsdale Fairmont Princess
10.2011 - Current
- Developed an employee recognition program that acknowledged outstanding performance among activity staff, promoting a positive work environment and increased job satisfaction.
- Managed inventory control, tracking usage, and replenishing supplies to maintain optimal levels for seamless operation of all activities.
- Implemented an online booking system for activities, streamlining the reservation process for both guests and staff members.
- Generated positive word-of-mouth marketing by creating unique, shareable experiences that encouraged social media engagement from guests.
Guest Activities Manager
Phoenician Resort
06.1995 - 09.2010
- Managed a team of activity coordinators, providing training and support to ensure consistent high-quality experiences for guests.
- Increased returning guest ratio by consistently providing memorable experiences through engaging activities tailored to individual preferences.
- Improved overall guest satisfaction with the implementation of new, innovative activities tailored to various interests.
- Expanded revenue streams by introducing paid premium activities alongside complimentary options for added value to the guest experience.
Education
High School Diploma -
East Lansing High School
East Lansing, MI06-1993
Skills
- Employee training
- Inventory management
- Online booking
- Guest satisfaction
- Activity planning
- Team leadership
- Event coordination
- Customer service
- Creativity
Timeline
Guest Activities Manager
Scottsdale Fairmont Princess
10.2011 - Current
Guest Activities Manager
Phoenician Resort
06.1995 - 09.2010
High School Diploma -
East Lansing High School
Similar Profiles
Julia KilclineJulia Kilcline
Restaurant Reservation in Room Dinning Agent at Scottsdale Fairmont PrincessRestaurant Reservation in Room Dinning Agent at Scottsdale Fairmont Princess
Hope BlackHope Black
Expo Runner at The Fairmont Scottsdale PrincessExpo Runner at The Fairmont Scottsdale Princess
Nikola NedicNikola Nedic
Food Runner at Fairmont Scottsdale PrincessFood Runner at Fairmont Scottsdale Princess
Jessica LaraJessica Lara
Correctional Officer at Arizona Department of CorrectionsCorrectional Officer at Arizona Department of Corrections
Dina EngleDina Engle
Caregiver at Seniors Helping SeniorsCaregiver at Seniors Helping Seniors