James Poole
North Andover,MA
Summary
Experienced retail leader with a strong background in guest service, team coaching, and store operations. Skilled in training staff, resolving customer concerns, and supporting smooth daily execution.
Overview
10
10
years of professional experience
Work History
Assisant manager of Guest Experience
Lululemon Athletica
Peabody, Massachusetts
02.2026 - Current
- Coached educators on guest service standards and product knowledge to enhance customer interactions.
- Supported store leadership with daily operations to ensure a seamless guest experience.
- Resolved guest concerns with calm, brand-focused communication.
- Coordinated team tasks to support smooth shift operations.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to accelerate their integration into the workplace.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
Guest Experience Lead
Lululemon Athletica
Peabody , ME
12.2024 - 02.2026
- Delivered guest experience on sales floor using lululemon brand standards.
- Greeted guests and supported fitting room service with product education.
- Merchandised product displays to support floor sets and seasonal launches.
- Coordinated with educators and leaders on daily store priorities.
- Trained new team members on guest service and store procedures.
- Assisted in resolving guest complaints in a professional manner.
- Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Monitored staff performance and provided feedback for improvement.
- Analyzed customer feedback surveys to identify areas for improvement within the facility.
- Trained, managed and motivated employees to promote professional skill development.
Selling Team Lead
American Eagle Outfitters, Inc
Salem , NH
12.2022 - 12.2024
- Directed brand presentation across visual displays, signage, and associate performance expectations.
- Provided clear leadership to team members to keep work on schedule and maintain quality standards.
- Delivered training for new staff on key processes and procedures.
- Partnered with manager to establish achievable team goals and monitor progress.
- Built staff motivation through positive reinforcement and ongoing coaching.
- Maintained compliance with company policies and procedures.
- Recruited and trained new employees to support role requirements.
- Oversaw store Instagram content for events, new styles, and marketing campaigns.
Assistant Store Manager
Abercrombie & Fitch
Peabody, Massachusetts
11.2018 - 12.2024
- Managed scheduling, staffing, and shift coverage across store teams.
- Supported visual merchandising and floor sets for Abercrombie & Fitch.
- Trained new hires on selling, fitting room, and register procedures.
- Monitored inventory, replenishment, and shipment processing in stockroom.
- Resolved customer concerns with professional service and store policy.
- Enforced safety, loss prevention, and operational compliance standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Key Holder Supervisor
Abercrombie & Fitch
Peabody, Massachusetts
11.2016 - 11.2018
- Managed cash handling, register counts, and daily deposit procedures.
- Recruited, interviewed and trained new key holders.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Trained associates on customer service, fitting room support, and brand standards.
- Coordinated visual merchandising changes.
Education
High School Diploma -
North Andover High School
North Andover 05-2010
Skills
- Retail operations
- Payroll administration
- Inventory control
- Visual merchandising
- Sales reporting
- Staff scheduling
- Employee training
- Orientation and training
- Customer service and satisfaction
- Employee performance evaluation
- Sales growth
- Time management
- Recruiting and interviewing
- Team leadership
Timeline
Assisant manager of Guest Experience
Lululemon Athletica
02.2026 - Current
Guest Experience Lead
Lululemon Athletica
12.2024 - 02.2026
Selling Team Lead
American Eagle Outfitters, Inc
12.2022 - 12.2024
Assistant Store Manager
Abercrombie & Fitch
11.2018 - 12.2024
Key Holder Supervisor
Abercrombie & Fitch
11.2016 - 11.2018
High School Diploma -
North Andover High School