Mina Saleh
Miami
Summary
Retail leader with experience across luxury and performance retail environments, known for building strong guest connections, developing team culture, and driving business results through hands on leadership. Experienced in leading floor operations, coaching educators in real time, and taking ownership of key business metrics including NPS, ACE, sales conversion, and UPT performance. Passionate about creating an elevated guest experience while supporting team growth, accountability, and operational excellence in high-volume store environments.
Overview
8
8
years of professional experience
Work History
Guest Experience Lead
lululemon
Miami
05.2025 - Current
- Led the guest experience on the floor by building authentic guest connections, supporting educators, and driving strong store performance in a high-volume environment.
- Took ownership of NPS and ACE performance by using daily business strategies, in-the-moment coaching, and team accountability to improve results. Helped the store exceed targets by achieving a 100 NPS score and an 85 ACE score.
- Served as Supervisor on Duty by managing floor coverage, business priorities, opening and closing procedures, and overall store operations during peak business periods.
- Supported educators through real-time coaching, product education, and floor leadership to maintain strong guest experience and operational flow.
- Trained and onboarded new educators within short timelines during peak hiring periods, helping them quickly build confidence in product knowledge and guest experience standards.
- Participated in the interview and hiring process by conducting interviews and helping move strong candidates through the next stages of recruitment.
- Created and led a BBR contest that motivated educators to increase BBR results, contributing to improved sales conversion and UPT performance.
- Delivered consistent feedback, recognition, and support to educators to help maintain a positive and accountable team environment.
Educator
lululemon
Miami
02.2025 - 05.2025
- Delivered a strong guest experience through personalized product education, relationship building, and solution based recommendations.
- Supported daily store operations by maintaining visual standards, replenishment, and efficient floor flow during high-volume business periods.
- Built strong product knowledge across multiple categories to confidently educate guests and support team success.
- Contributed to store sales goals by driving guest engagement, conversion, and brand loyalty.
- Collaborated closely with leadership and teammates to maintain an inclusive, team-focused store environment.
Remote Digital Stylist Assistant
Neiman Marcus
Los Angeles
12.2021 - 06.2024
- Assisted with personalized styling appointments, client outreach, and relationship management to deliver a luxury guest experience tailored to individual client needs.
- Actively supported a top-performing stylist by leading client outreach,Supported a top-performing stylist managing a high-value client portfolio exceeding $10M in annual sales.
- Coordinated appointment preparation, product pulls, and follow-up communication to support seamless client experiences and drive sales opportunities.
- Built strong product knowledge across luxury brands and categories to confidently support styling recommendations and client requests.
- Maintained organization and operational efficiency in a fast-paced retail environment while balancing multiple priorities and deadlines.
- Collaborated closely with store teams to support client satisfaction, service execution, and overall business goals.
Boutique Facilitator
Chanel
Beverly Hills
09.2019 - 03.2021
- Delivered elevated client experiences through personalized service, strong product knowledge, and relationship focused interactions.
- Supported boutique leadership with daily operations, client experience, and team coordination in a high volume luxury retail environment.
- Built and maintained high-caliber client relationships while managing client information with accuracy and discretion.
- Assisted with resolving client inquiries across phone, email, and in-store communication channels while maintaining luxury service standards.
- Developed expertise in Chanel products, product care, and brand standards to confidently support both clients and team needs.
Connection Coordinator
Gucci
Woodland Hills
03.2018 - 09.2019
- Coordinated appointments and experiences for top clients during exclusive collection previews and high profile events.
- Helped drive sales performance by supporting team strategies focused on client engagement and luxury service execution.
- Maintained strong relationships with clients through professional communication across phone, email, and in person interactions.
- Supported store leadership and sales teams by coordinating client appointments, managing communication, and assisting with daily operational priorities.
Education
Bachelor of Arts - Communication Arts
Florida International University
Miami, FL08-2027
Skills
- Guest Experience Leadership
- Customer Experience Strategy
- Guest Engagement
- Dynamic Customer Service
- Customer Satisfaction Metrics
- Customer Retention Strategies
- Customer Feedback Handling
- Retail Customer Engagement
- Team Coaching & Development
- Training & Onboarding
- Talent acquisition
- Supervisor on Duty (SOD)
- Performance Tracking
- Operational Efficiency
- Retail Operations
- In-Store Presentation
- Stock Management
- Retail software proficiency
- Cross-functional teamwork
- Client relationship management
- Employee Engagement
- Retail software proficiency
Timeline
Guest Experience Lead
lululemon
05.2025 - Current
Educator
lululemon
02.2025 - 05.2025
Remote Digital Stylist Assistant
Neiman Marcus
12.2021 - 06.2024
Boutique Facilitator
Chanel
09.2019 - 03.2021
Connection Coordinator
Gucci
03.2018 - 09.2019
Bachelor of Arts - Communication Arts
Florida International University