Zachary Quintana-Sena
Grand Prairie
Summary
Results-driven Operations and Hospitality Professional with extensive experience leading teams in high-volume environments. Expertise in event operations, team leadership, and guest services. Skilled in coordinating complex operations and maintaining service standards during large-scale events. Committed to enhancing organizational success in event operations or venue management.
Overview
3
3
years of professional experience
Work History
Guest Experience Supervisor
On Location | FIFA World Cup 2026
Dallas, TX
04.2026 - Current
- Coordinated guest services to ensure seamless experiences during FIFA World Cup 2026.
- Supervised a team of 50+ Guest Experience Associates while delivering premium hospitality services during the FIFA World Cup.
- Supervised operations serving 10,000–25,000+ guests per match.
- Managed guest flow and queue operations to reduce wait times during high-volume events.
- Analyzed guest feedback to improve service quality and promptly resolve concerns.
- Maintained accurate operational reporting, inventory documentation, and shift handover.
Manager/Private Events Captain
Culinary Dropout
Dallas, TX
07.2025 - 04.2026
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Coordinated staff schedules to optimize coverage and maintain service excellence.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house teams.
- Assisted in developing promotional strategies to increase customer engagement and satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
Lead Server/Bartender
The Finch
Grand Prairie, TX
04.2023 - 09.2025
- Led team in delivering exceptional dining experiences with a focus on customer satisfaction.
- Managed table assignments and workflow to optimize service efficiency during peak hours.
- Trained and mentored new servers, enhancing team performance and service quality.
- Contributed to special event planning, coordinating service details for seamless execution.
Education
Bachelor of Arts - Advertising
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Guest Experience Leadership
- High-Volume Customer Service
- Event Operations
- Hospitality Management
- Event Logistics Management
- Guest Access Coordination
- VIP Services
- Operations Management
- Operational Planning
- Crisis Management
- Process Improvement
- Microsoft Excel
- Cross-Functional Collaboration
- Conflict Resolution
- Staff training
- Problem Solving
Timeline
Guest Experience Supervisor
On Location | FIFA World Cup 2026
04.2026 - Current
Manager/Private Events Captain
Culinary Dropout
07.2025 - 04.2026
Lead Server/Bartender
The Finch
04.2023 - 09.2025
Bachelor of Arts - Advertising
The University of Texas At Arlington