Maya Kim Sampson
Fresno,CA
Summary
Motivated, people-first leader who thrives in fast-paced environments and loves creating meaningful connections with guests and teams.
Known for bringing high energy, positivity, humor and occasional baked goods for team morale.
I'm passionate about developing others, solving problems quickly, improving operations, and creating an uplifting experience for every guest who walks through the door.
Overview
10
10
years of professional experience
Work History
Guest Experience Leader/ Product Operation Leader
Lululemon
San Mateo-Fresno, California
11.2024 - Current
- Led the sales floor and BOH operations, training and mentoring educators to deliver an exceptional guest experience while maintaining the operational side.
- Directed omni-channel operations (BOPIS, SFS) achieve fulfillment accuracy rates and consistently meet company targets.
- Executed markdowns weekly, sending out older sales products to the outlet, making room for the new.
- Worked closely with the store VM to create a strategic plan for the new product twice a week, to ensure a smooth floor set.
- Partnered with leadership to analyze store performance, identify operational gaps, and implement strategies that strengthened both the guest experience and operational execution.
Operations Lead
Gap
San Mateo, CA
02.2024 - 09.2024
- Led BOH operations, overseeing shipment processing, product flow, and stockroom organization to ensure merchandise was floor-ready.
- Directed and supported team members during product launches, special collaboration launches, and high-volume periods.
- Coordinated omni channel operations such as BOPIS and SFS while focusing on speed and accuracy, setting up a game plan during peak times.
- Trained new team members on shipment standards, stockroom systems, safety procedures, and best practices to ensure consistent operational excellence.
- Led the sales floor by coaching associates in real time, driving strong customer engagement, and consistent brand service standards.
- Motivated team members to meet and exceed sales goals, credit card goals, conversion targets, loyalty sign-ups, and Medallia metrics.
Sales Associate
Nespresso
Ashdod, Israel
08.2022 - 04.2023
- Consistently achieved monthly sales targets through effective strategies and product expertise.
- Built strong customer rapport to recommend suitable products and drive sales revenue, ensuring repeated business with our customers.
- Collaborated with team members to enhance store performance by sharing best practices and providing support.
- Excelled in product knowledge of coffee pods and coffee machines to give personalized assistance to their needs.
Store Leader & Store manager
Laline
Ashdod, Israel
08.2021 - 08.2022
- Developed and executed strategies to enhance operational efficiency and accuracy.
- Monitored key performance indicators daily and weekly to ensure adherence to targets.
- Maintained accurate records of personnel progress and productivity metrics.
- Oversaw hiring, training, and supervision of staff members.
- Tracked receipts, employee hours, and inventory transactions for reporting.
- Collaborated with coworkers to elevate customer experience and manage storefront operations.
- Contributed significantly to store goal achievement through strategic planning with upper management during meetings.
Airport Security Officer
Ben Gurion Airport
Ben Gurion airport, Israel
12.2019 - 01.2021
- Monitored access control measures to prevent unauthorized entry into secure areas.
- Responded swiftly to security incidents, effectively resolving emergencies and minimizing threats.
- Enforced airport safety regulations consistently, ensuring a safe environment for travelers.
Sales Associate
Gap
Bet shemesh, Israel
09.2015 - 12.2017
- Maintained clean and organized sales floor to enhance shopping efficiency for customers.
- Developed extensive product knowledge to accurately address customer inquiries.
- Assisted with inventory management, conducting regular counts and restocking merchandise.
Education
High School Diploma -
Hartuv
Kibutz Tzora, Israel06.2016
Skills
- Operations management
- Inventory and stockroom control
- Shipment processing and product flow
- Omni-channel fulfillment
- Guest experience leadership
- Labor planning and task delegation
- Team training and development
- Performance metrics and reporting
- brand standards and compliance
- Conflict resolution
Additional Information
Between 2017-2019 i served in the IDF as a combat soldier, throughout that time i went through a course of command and leadership.
Languages
English - fluent
Hebrew - fluent
Timeline
Guest Experience Leader/ Product Operation Leader
Lululemon
11.2024 - Current
Operations Lead
Gap
02.2024 - 09.2024
Sales Associate
Nespresso
08.2022 - 04.2023
Store Leader & Store manager
Laline
08.2021 - 08.2022
Airport Security Officer
Ben Gurion Airport
12.2019 - 01.2021
Sales Associate
Gap
09.2015 - 12.2017
High School Diploma -
Hartuv