Ethan E. Calvillo

• Engage casual shoppers in conversation utilizing excellent verbal skills to provide information about featured products and services.
• Drive sales of company products and services by engaging customers using an organized and strategic approach.
• Perform cost-benefit and needs analysis for clientele and provide detailed quotes of products, services, and upgrades for best tailored customer selection.
• Utilize problem-solving skills to resolve complex customer issues quickly and on the spot.
• Confer with management to offer feedback based on customer preferences and purchasing habits.
• Collaborate with other departments to ensure successful delivery of products and services.
• Process customer account orders, changes, and payments with proprietary software.
• Adhere to company policies and procedures when dealing with customers.
• Attend weekly team meetings to discuss upcoming projects and challenges.
• Meet weekly with Supervisor to review performance metrics and goals.

Elected to the following positions as a member of the Kappa Sigma Fraternity:

• Greek Life Committee Chair: Represented the fraternity at the Interfraternity Council University weekly meetings; updated the Council by providing reports on fraternity activities, procedures and pertinent information; participated within the Council in discussions regarding regulations, policies, and procedures and planning; recorded and presented regulations and pertinent information to our fraternity to ensure compliance and good standing.
• Public Relations Chair: Administered and operated social media accounts displaying quality content to recruit new members and engage the support and participation of the university community in fundraising events in support of the local nonprofit organization adopted by the fraternity, the Military Heroes Fund.
• Brothers in Action: Worked with the Executive Committee and planned education events for pledges; worked with pledges as a group and individually to teach organizational history; monitored school grades of pledges and worked one-on-one to create action plans with those struggling academically.
• Merchandise Chair: Designed merchandise for philanthropic community and university events; collected, processed, and recorded revenue from sales; submitted orders and worked with manufacturers and printing companies to ensure delivery deadlines were met.

• Employed as a customer service representative during the summer after high school graduation before relocating from Bakersfield to pursue my college degree.
• Actively engaged and informed customers of current sales while assisting with merchandise selection.
• Processed cash and credit transactions and offered additional promotions and products and efficiently processed returns as needed.
• Arranged merchandise and products to enhance visual appeal and kept an orderly and clean environment.
• Swiftly adapted to changing tasks to maintain high standards of customer service.