Luca Davis-Castillo
San Rafael,CA
Summary
Proven history of providing exceptional customer service, Diligent and reliable successful at handling high-volume requests,
Excellent computer skills, teamwork capabilities, Dedicated to maximizing customer satisfaction every day. Knowledge of service delivery and multitasking abilities, Committed to maintaining a high level of professionalism
Overview
6
6
years of professional experience
Work History
Sales Associate / Customer Service Representative
U-haul
01.2021 - Current
- Answered constant flow of customer calls (Over 30 calls per day) with minimal wait times.
- Made customer reservations through high tech computerized system
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Auto Detailer
Volvo Marin
01.2018 - 01.2021
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed services on approximately 30 cars daily.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Reported daily work progress and encountered problems to management.
Cart Barn Worker
Peacock Gap Golf Course
03.2017 - 01.2018
- Positively engaged with customers and maintained professional appearance as company representative.
- Used problem solving skills to alleviate issues efficiently with minimal supervision.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Collected golf balls, washed and organized golf carts
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
High School Diploma -
San Rafael High School
San Rafael, CA06.2020
Skills
- Adherence to high customer service standards
- Complex problem solving
- Fast Learner / Self Starter
- Excellent Communicator
- Computer Skills
Timeline
Sales Associate / Customer Service Representative
U-haul
01.2021 - Current
Auto Detailer
Volvo Marin
01.2018 - 01.2021
Cart Barn Worker
Peacock Gap Golf Course
03.2017 - 01.2018
High School Diploma -
San Rafael High School
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