Jamie Jones
Roanoke,VA
Summary
Dedicated and experienced Veterinary Assistant and Customer Service Professional with over eight years of expertise in animal care, customer engagement, and child care. Known for strong problem-solving skills, adaptability, and the ability to manage multiple responsibilities in fast-paced environments. Passionate about providing high-quality service and fostering positive relationships with clients and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate / Customer Service Representative
Rescue Mission of Roanoke
03.2024 - 12.2024
- Provided excellent customer service by addressing inquiries, handling transactions, and ensuring a positive shopping experience
- Managed merchandise displays, organized donations, and maintained a clean and welcoming store environment
- Efficiently operated point-of-sale systems, processed payments, and balanced cash drawers
- Collaborated with team members to improve store operations and maximize efficiency
Veterinary Assistant
Read Mountain Animal Hospital
03.2023 - 02.2024
- Assisted in surgical procedures and post-operative care for patients
- Maintained a comprehensive database of medical terms, patient records, and treatment plans
- Provided client education on pet care and medical procedures
- Ensured compliance with health and safety protocols in all veterinary practices
Lead Teacher
Kidz Corner
03.2021 - 12.2022
- Led early childhood education programs, supervising activities for infants and toddlers
- Implemented enrichment activities to enhance student engagement and learning
- Maintained organized student records and collaborated with parents during conferences
- Assisted with crisis intervention and behavior management strategies
Cat Tech/Surgical Aide
Angels of Assisi
01.2017 - 03.2020
- Provided care for shelter animals, including medication administration and behavioral training
- Assisted in surgical procedures, maintained sterile environments, and ensured proper post-operative care
- Coordinated with local authorities for animal rescue and placement efforts
- Maintained adoption areas at pet stores, ensuring cleanliness and organization
Receptionist/Service Writer
Dave Saramadi Imports
08.2015 - 12.2016
- Managed customer inquiries, scheduled service appointments, and processed payments
- Maintained accurate service records and assisted with administrative tasks
- Provided professional customer support, resolving concerns and ensuring client satisfaction
Education
High School Diploma -
William Byrd High School
06.2015
Skills
- Veterinary & Animal Care
- Customer Service & Conflict Resolution
- Childcare & Early Education
- Payment Processing & Cash Handling
- Safety & Compliance
- Team Collaboration & Leadership
- Client Education & Support
Certification
CPR Certified
Timeline
Sales Associate / Customer Service Representative
Rescue Mission of Roanoke
03.2024 - 12.2024
Veterinary Assistant
Read Mountain Animal Hospital
03.2023 - 02.2024
Lead Teacher
Kidz Corner
03.2021 - 12.2022
Cat Tech/Surgical Aide
Angels of Assisi
01.2017 - 03.2020
Receptionist/Service Writer
Dave Saramadi Imports
08.2015 - 12.2016
High School Diploma -
William Byrd High School
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