Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Sarah Nelson

Broadview,MT

Summary

Seasoned Animal Health Specialist with a proven track record at Shiloh Veterinary Hospital, demonstrating exceptional skills in veterinary office administration and compassionate care. Leveraged expertise in animal examination and relationship building to enhance client satisfaction and animal welfare. Known for meticulous attention to detail and the ability to manage multiple tasks efficiently, contributing to an increase in repeat client visits. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable and hardworking professional dedicated to promoting animal health and wellness. Organizes and maintains equipment, keeps thorough records and devises new strategies for improving operations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Shiloh Veterinary Hospital
Billings , MT
05.2023 - Current
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Straightened up waiting room to maintain neat and organized space.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Ordered office supplies as needed.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Completed relevant insurance and other claim forms.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Developed educational and marketing materials detailing veterinary services.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Scheduled appointments for new patients as well as follow up visits for existing ones.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.

Animal Health Representative

Western Ranch Supply
Billings, MT
01.2022 - 04.2023
  • Assisted in selling and deciphering proper medications and vaccinations for livestock

Stocking and keeping track of inventory for medical items.

  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Animal Health Specialist

Shipton's Big R East
Billings, MT
01.2021 - 01.2022
  • Assisted customers with vaccinations, food and supplements for livestock
  • Discussed proper nutrition and administration for each animals' selective needs
  • Problem solved with clients for all day to day issues

Ranch Hand

Flatrock ranch
Broadview, MT
02.2019 - 03.2021
  • Assisted with the breeding program, ensuring healthy offspring and genetic diversity.
  • Provided water, food, vaccinations, and healthcare for livestock.
  • Repaired broken fencing or other structures on the property.
  • Assisted with branding activities during calving season.
  • Identified problems and took corrective action when necessary.
  • Maintained records related to animal movements, births and deaths, veterinary visits.
  • Closely monitored and recorded behavior and health of horses and livestock.
  • Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
  • Organized and cleaned barns, stables, and other farm structures regularly.
  • Assisted with daily care and feeding of livestock, ensuring optimal health.
  • Shifted animals between grazing areas to foster sufficient access to food.
  • Mixed feed, additives and medicines in prescribed portions.
  • Examined animals to detect illness, injury or disease.
  • Led efforts in haymaking, including cutting, baling, and storage for winter feed.

Ranch Hand

Diamond Cross Ranch
Moran, WY
02.2018 - 11.2018
  • Assisted with the breeding program, ensuring healthy offspring and genetic diversity.
  • Provided water, food, vaccinations, and healthcare for livestock.
  • Maintained records related to animal movements, births and deaths, veterinary visits.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Marked livestock to identify ownership and grade using brands, tags or tattoos.
  • Monitored water sources to ensure clean and constant availability for livestock.
  • Participated in the branding, tagging, and ear marking of cattle for identification.
  • Conducted regular health checks and administered vaccinations as needed.
  • Monitored livestock health and informed ranch manager of issues.
  • Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.
  • Performed general ranch maintenance such as cleaning stalls, barns, and other areas.

Education

High School Diploma -

Shepherd Highschool
Shepherd, MT
05-2020

Skills

  • Product knowledge
  • Complaint handling
  • Time management
  • Product education
  • Closed-chest CPR
  • Recumbency restraint
  • Animal examination
  • Veterinary office administration
  • Physical examination
  • Animal restraint
  • Equine lower leg wrap
  • Halter placement
  • Medication dispensing
  • Medical history collection
  • Blood collection
  • Vaccinations
  • Clinical research
  • Parasite control
  • Animal behavior observation
  • Heartworm diagnostic testing
  • Animal handling
  • Dietary recommendations
  • Supply restocking
  • Medical history
  • Recordkeeping
  • Confidentiality
  • Client check-in
  • Verbal and written communication
  • Telephone management
  • Billing and invoicing
  • Veterinary medical records software
  • Telephone etiquette
  • Effective multitasking
  • Veterinary standards and procedures
  • Product recommendation
  • Attention to detail
  • Hospital maintenance
  • File organization
  • Documenting medical histories
  • Customer service
  • Trained in AVI mark
  • Empathy for animals
  • Care education
  • Filling prescriptions
  • Relationship building
  • Initiative-taking
  • Compassionate care
  • Breeding
  • Livestock management
  • Livestock care
  • Hoof care
  • Groundskeeping
  • Lifting and carrying 25- 75 pounds
  • Animal breeding
  • Horseback riding
  • Caring for livestock
  • Physical strength
  • Animal health monitoring
  • Farm and ranch operations
  • Basic mechanical skills
  • Horse grooming
  • Animal care
  • Calving

Affiliations

  • 1st pink belt in Jujitsu in the state of Montana
  • Gold award Girl Scout
  • Owner of "West Wind Artistry"

Certification

  • Certified in CPR

Languages

Spanish
Limited

References

References available upon request.

Timeline

Customer Service Representative

Shiloh Veterinary Hospital
05.2023 - Current

Animal Health Representative

Western Ranch Supply
01.2022 - 04.2023

Animal Health Specialist

Shipton's Big R East
01.2021 - 01.2022

Ranch Hand

Flatrock ranch
02.2019 - 03.2021

Ranch Hand

Diamond Cross Ranch
02.2018 - 11.2018
  • Certified in CPR

High School Diploma -

Shepherd Highschool
Sarah Nelson