Ethan Calvin
Phenix City,AL
Summary
Customer Care Representative with extensive experience in managing high call volumes and delivering prompt, empathetic customer service. Proven ability to build rapport, resolve issues efficiently, and utilize CRM systems for tracking interactions. Brings strong product knowledge and a commitment to enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Aflac
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Layaway Associate/Customer Service Representative/Service Desk Representative
Walmart
01.2022 - Current
- Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
- Resolved customer issues regarding layaway orders in a timely manner, fostering trust and loyalty among shoppers.
- Educated customers on available payment options, guiding them through the best plan for their needs and budget constraints.
- Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
- Coordinated closely with other departments such as sales floor associates to ensure seamless integration between product selection and layaway service.
- Streamlined the layaway process for improved time management and increased productivity.
Garden Center Associate/Merchandise Stocker
Walmart
09.2016 - Current
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
- Educated customers on plant maintenance techniques for optimal growth and longevity.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
92G Culinary Specialist
Army National Guard AL
02.2013 - Current
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
- Maintained accurate records of food supplies, enabling timely replenishment of essential ingredients without delays in meal preparation.
- Supported successful catering events for military functions, preparing large quantities of food while maintaining high quality standards.
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
Power Generator Mechanic
Army National Guard AL
02.2013 - Current
- Contributed to a reduction in overall equipment failures through preventative maintenance practices.
- Increased power generator efficiency by conducting regular maintenance and repairs.
- Trained junior mechanics in standard operating procedures, safety protocols, and industry best practices.
- Developed customized maintenance plans for clients based on their unique needs and equipment specifications.
Cashier Trainer/Sales Associate/Electronics Sales Associate
Walmart
08.2012 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
Verifying Official(General Contractor)DEERS/Rapids
Patriot Enterprises
02.2024 - 07.2024
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
Assistant Rural Carrier
United States Postal Office
09.2023 - 02.2024
- Performed additional tasks as needed to support full-time carriers during vacations or absences, ensuring consistent service levels were maintained for customers.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Kept informed of changes in postal regulations and procedures, maintaining a high level of expertise in job duties.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
Correctional Officer
Muscogee County Prison
08.2019 - 10.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Completed intake paperwork, fingerprints, and searches.
- Enhanced staff training programs, leading to improved operational standards.
- Mitigated potential security breaches with vigilant contraband detection practices.
Maintenance Technician
AMC Theatres
09.2019 - 03.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Child and Youth Program Assistant
Russell County Boys and Girls Club
06.2010 - 08.2010
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
Education
Associate of Arts - Retail Management
American Military University
Charles Town, West Virginia12-2028
No Degree - Business of Retail/ De-escalation Specialist
National Retail Federation
Washington, D.C.08-2024
High School Diploma -
Central High School
Phenix City, AL05-2012
Skills
- Call center experience
- Billing coordination
- Brand representation
- Custom order management
Certification
- CompTIA A+ Technician – CompTIA.
Timeline
Customer Care Representative
Aflac
09.2024 - Current
Verifying Official(General Contractor)DEERS/Rapids
Patriot Enterprises
02.2024 - 07.2024
Assistant Rural Carrier
United States Postal Office
09.2023 - 02.2024
Layaway Associate/Customer Service Representative/Service Desk Representative
Walmart
01.2022 - Current
Maintenance Technician
AMC Theatres
09.2019 - 03.2020
Correctional Officer
Muscogee County Prison
08.2019 - 10.2023
Garden Center Associate/Merchandise Stocker
Walmart
09.2016 - Current
92G Culinary Specialist
Army National Guard AL
02.2013 - Current
Power Generator Mechanic
Army National Guard AL
02.2013 - Current
Cashier Trainer/Sales Associate/Electronics Sales Associate
Walmart
08.2012 - Current
Child and Youth Program Assistant
Russell County Boys and Girls Club
06.2010 - 08.2010
- CompTIA A+ Technician – CompTIA.
Associate of Arts - Retail Management
American Military University
No Degree - Business of Retail/ De-escalation Specialist
National Retail Federation
High School Diploma -
Central High School
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