Ethan Cardona
Davenport,FL
Summary
Dynamic Shift Manager skilled in customer service, staff training, and cash handling. Proven ability to enhance the dining experience through effective workflow optimization, cleanliness standards, and customer hospitality. Achieved manager promotion within a few months of working at Arby's. Shows readiness and ability to learn quickly through effective training.
Overview
4
4
years of professional experience
Work History
Team Member
McDonald's
Lakeland, Florida
03.2023 - 04.2024
- Delivered excellent customer service in fast-paced restaurant environment.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment, ensuring adherence to safety standards.
Shift Manager
Arbys Resturant
Kissimmee, Florida
05.2025 - Current
- Supervised daily operations and ensured compliance with company standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer complaints promptly to enhance dining experience.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Taught staff upselling techniques to meet revenue targets.
- Implemented cleanliness standards for dining area and kitchen environment.
- Managed inventory levels and coordinated supply orders for efficient service.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in developing promotional strategies to increase customer engagement.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05-2024
Skills
- Customer service
- Upselling techniques
- Cash handling
- Inventory management
- Staff training
- Sanitation practices
- Workflow optimization
- Customer engagement
- Team leadership
- Hospitality and accommodation
Timeline
Shift Manager
Arbys Resturant
05.2025 - Current
Team Member
McDonald's
03.2023 - 04.2024
High School Diploma -
Lake Gibson Senior High School