Ethan Cohen
Amherst,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at TJX Companies. Excelled in fostering customer relationships, enhancing team efficiency, and maintaining high store standards. Demonstrated leadership, problem-solving abilities, and proficiency in organizing workstations. Achieved significant improvements in customer satisfaction and team performance through innovative strategies and a positive attitude.
Overview
2
2
years of professional experience
Work History
Team Member
Francos
02.2024 - Current
- Kept work areas clean, organized, and safe for efficient team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Sales Associate
Express Outlet Store
Cheektowaga, NY
01.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
TJX Companies
Amherst, NY
09.2023 - 01.2024
- Sustained effective organization and cleanliness of the store for improved patron contentment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Amherst HighSchool
Amherst, NYSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
Timeline
Team Member
Francos
02.2024 - Current
Sales Associate
Express Outlet Store
01.2024 - 05.2024
Sales Associate
TJX Companies
09.2023 - 01.2024
Amherst HighSchool