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Dedicated Customer Service Representative for 10 years, motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management, hardworking and prioritizing abilities. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.

Versatile Quality Assurance Specialist with a proven track record at Alorica, enhancing system compliance and user support. Excelled in problem-solving and leadership, significantly improving operational efficiency. Expert in quality audits and adept at fostering team motivation. Demonstrates exceptional multitasking and communication skills, ensuring top-notch quality control and staff training.

Dynamic and results-driven customer service and operations leader. Adept at managing high-volume workloads and leading teams to achieve exceptional performance. Top employee with the ability to drive organizational success through effective communication, problem-solving, and strategic planning. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. Committed to explaining complex information in easy to understand terminology. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Experienced Quality Assurance Agent with a strong background in testing, analyzing, and ensuring the quality of products. Highly detail-oriented, adept at identifying and resolving issues, and committed to maintaining high-quality standards. Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance, and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.

Ethan Dang

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Quality Assurance Specialist

Helpline Operator (Volunteer)

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Associate of Arts - Psychology

Associate of Arts - Psychology

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Helpline Operator (Volunteer)

Quality Assurance Specialist

Server

Associate of Arts - Psychology

Associate of Arts - Psychology

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