Ethan Daniels
Dallas
Summary
Recent Software Engineering graduate from Miami University with experience in business sales, client relations, and software development. Currently working as a Client Solutions Executive at AT&T, specializing in mobility and wireless solutions for business clients. Selected for AT&T B2B Development Program, a fast-track training initiative for Client Solutions Executive roles. Proficient in Salesforce for customer relationship management, pipeline tracking, and sales operations. Strong background in communication, presentations, and front-end collaboration through leadership roles and academic projects, including the development of Sapphire, an AI-powered accessibility website. Skilled in Java, Python, JavaScript, HTML, CSS, and customer-focused problem solving.
Overview
2
2
years of professional experience
Work History
Client Solutions Executive
AT&T Business
Dallas, TX
06.2025 - Current
- Selected for AT&T B2B Development Program, a fast-track training designed to cultivate skills necessary for Client Solutions Executive roles typically requiring 2–3 years of experience.
- Developed and implemented strategies to sell mobility and wireless solutions, driving improvements in client connectivity and communication
- Executed targeted prospecting efforts and facilitated client meetings to generate new business, deliver customized service solutions, and consistently meet sales objectives while enhancing client satisfaction
Customer Service Specialist
Union Home Mortgage
Strongsville, OH
06.2024 - 08.2024
- Delivered prompt and precise support to customers by resolving 100+ calls per day, addressing inquiries related to mortgage applications, payments, and account issues.
- Facilitated loan processing and documentation for clients, ensuring adherence to company policies and industry regulations.
- Implemented effective communication strategies and problem-solving techniques to sustain high customer satisfaction.
Education
Bachelor of Science - Software Engineering
Miami University
Oxford, OH05-2025
Skills
- Technical Skills: Java, Python, C, JavaScript, HTML, CSS
- Tools & Platforms: Salesforce (CRM), Microsoft Excel, Tableau
Timeline
Client Solutions Executive
AT&T Business
06.2025 - Current
Customer Service Specialist
Union Home Mortgage
06.2024 - 08.2024
Bachelor of Science - Software Engineering
Miami University