Ethan Davis
Hamden,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Ogs Technology
Branford, CT
05.2023 - Current
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Developed scripts in various languages for automation purposes.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Monitored system upgrades, patches and new configurations.
- Configured video surveillance systems, audio visual systems, access control systems and security alarm systems.
- Installed, terminated and spliced copper, coaxial, fiber optic cables for various applications.
Battalion Electro-Optics Chief
USMC Reserves
Devens, MA
01.2017 - Current
- Responsible for maintaining and managing the armory's inventory of weapons and Optical Ordnance.
- Provided technical advice on the selection, purchase, maintenance, repair, storage, transport, and disposal of electrical and optical ordnance.
- Provided in-depth coaching and training to personnel with prompting to productively accomplish daily tasks and responsibilities.
Help Desk Manager
GHDSI
Rocky Hill, CT
10.2022 - 04.2023
- Trained new staff on help desk policies and procedures.
- Monitored daily operations of the help desk team, including performance metrics and ticket resolution times.
- Maintained up-to-date knowledge of hardware, software, and other technology solutions used by the organization.
- Organized training sessions periodically to update staff on new technologies and products related to their job functions.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ10-2024
Associate of Science - Cyber Security
University of Phoenix
Tempe, AZ11-2022
Skills
- Data Recovery
- Network Performance Testing
- System Upgrades
- Network Configuration and Support
- Help Desk Assistance
- Network Security
- IP Addressing and Subnetting
- Firewall Configuration
Certification
- Comptia Certified A+ (2023)
- CompTIA Certified Network+ (2023)
- CompTIA Certified Server+ (2024)
- Eagle Scout (2016)
Timeline
IT Technical Support Specialist
Ogs Technology
05.2023 - Current
Help Desk Manager
GHDSI
10.2022 - 04.2023
Battalion Electro-Optics Chief
USMC Reserves
01.2017 - Current
Bachelor of Science - Cyber Security
University of Phoenix
Associate of Science - Cyber Security
University of Phoenix
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