Ethan Davis
Hibbs,PA
Summary
Dynamic Technical Support Engineer with a proven track record at Sensus, excelling in hardware troubleshooting and analytical thinking. Expert in diagnosing complex issues and implementing effective solutions, enhancing user satisfaction. Adept at managing support tickets and fostering strong customer relationships, ensuring seamless operations and optimal performance.
Overview
9
9
years of professional experience
Work History
AMI Technical Support Engineer
Sensus
2025.01 - Current
- Create user accounts and assigned permissions.
- Diagnose and troubleshoot hardware, software and network issues related to Basestation's
- Researched and identified solutions to technical problems.
AMR Technical Support Engineer
Sensus
2022.09 - 2025.01
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Strong understanding of water metrology
- Specialized in troubleshooting Sensus AMR software's
- Performed root cause analysis of reported issues to enact corrections.
Greenhouse Manager
David's Greenhouse
2016.03 - 2022.08
- Worked directly with customers as salesperson
- Inspected equipment for signs of disrepair and coordinated repairs and replacements.
Education
Bachelor of Science - Electrical Engineering
Pennsylvania Western University California
California, PA2023-05
Skills
- Hardware upgrades
- Debugging
- Application installations
- Call documentation
- Analytical thinking
- Linux Operating System
- Technical support
- Hardware troubleshooting
- Ticket management
Timeline
AMI Technical Support Engineer
Sensus
2025.01 - Current
AMR Technical Support Engineer
Sensus
2022.09 - 2025.01
Greenhouse Manager
David's Greenhouse
2016.03 - 2022.08
Bachelor of Science - Electrical Engineering
Pennsylvania Western University California