Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Davis

Hibbs,PA

Summary

Dynamic Technical Support Engineer with a proven track record at Sensus, excelling in hardware troubleshooting and analytical thinking. Expert in diagnosing complex issues and implementing effective solutions, enhancing user satisfaction. Adept at managing support tickets and fostering strong customer relationships, ensuring seamless operations and optimal performance.

Overview

9
9
years of professional experience

Work History

AMI Technical Support Engineer

Sensus
01.2025 - Current
  • Create user accounts and assigned permissions.
  • Diagnose and troubleshoot hardware, software and network issues related to Basestation's
  • Researched and identified solutions to technical problems.

AMR Technical Support Engineer

Sensus
09.2022 - 01.2025
  • Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
  • Strong understanding of water metrology
  • Specialized in troubleshooting Sensus AMR software's
  • Performed root cause analysis of reported issues to enact corrections.

Greenhouse Manager

David's Greenhouse
03.2016 - 08.2022
  • Worked directly with customers as salesperson
  • Inspected equipment for signs of disrepair and coordinated repairs and replacements.

Education

Bachelor of Science - Electrical Engineering

Pennsylvania Western University California
California, PA
05-2023

Skills

  • Hardware upgrades
  • Debugging
  • Application installations
  • Call documentation
  • Analytical thinking
  • Linux Operating System
  • Technical support
  • Hardware troubleshooting
  • Ticket management

Timeline

AMI Technical Support Engineer

Sensus
01.2025 - Current

AMR Technical Support Engineer

Sensus
09.2022 - 01.2025

Greenhouse Manager

David's Greenhouse
03.2016 - 08.2022

Bachelor of Science - Electrical Engineering

Pennsylvania Western University California

Similar Profiles

CREATE PROFILE