Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ethan DeJesus

Orlando

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Receptionist

Acorns Stairlifts
01.2024 - 01.2025
  • Excellent attention to detail and accuracy.
  • Strong organizational and multitasking skills.
  • Comfortable with data entry and making notations towards the account.
  • Professional communication skills for working with internal teams.
  • Answer and directed phone calls to the appropriate team members.
  • Managed voicemail messages and ensured timely follow-up.
  • Greeted and assisted visitors in a professional manner.
  • Provided general office support and administrative assistance as needed.

Low Voltage Tech.

Wired Innovations LLC
01.2022 - 01.2024
  • Provided on-site maintenance for commercial low voltage systems
  • Installation and termination of alarms and other systems
  • Installation and termination security equipment, Cat6 and Cat5e cable
  • Verification of proper device installation and testing of equipment
  • Proficiency in low voltage cable installation techniques
  • Knowledge and understanding of common alarm systems
  • Responsible for troubleshooting technical problems
  • Educated customers about ordered and installed services
  • Taking direction and demonstrating an eagerness to learn.
  • Wear and use various safety equipment

Busser/Barback

Millers Ale House
01.2021 - 01.2022
  • Prepared the bar by cutting, slicing and peeling perishable garnishes and fruits, mixing and pouring juices and stored back-up supplies in prescribed containers
  • Checked with and assisted the bartender to stock and maintain the bar to include, paper products, straws and stirrers, condiments, glassware, ice and produce
  • Replaced and performed routine maintenance on beer kegs
  • Maintained cleanliness of bar area, beer lockers, refrigerators and storage areas

Busser

Rock & Brews
01.2019 - 01.2021
  • Assisted in the smooth operation of the kitchen and food service areas
  • Communicated effectively with kitchen staff, servers, and other team members to create a welcoming environment
  • Ran food orders from the kitchen to the appropriate tables
  • Ensured that all food items are delivered promptly and accurately
  • Helped maintain cleanliness and organization in the kitchen and dining areas
  • Check on guests throughout their meal to ensure satisfaction
  • Handled food safely and followed proper food handling procedures
  • Aided with catering events as needed
  • Greet guests in a friendly and welcoming manner
  • Maintain cleanliness of bar area

Education

High School Diploma -

Excel High School
Orlando, FL
05-2022

Skills

  • Highly motivated
  • Communicates clearly
  • Flexibility to multitask
  • Redirect priorities
  • Endure working under pressure
  • High volume
  • Easily coachable
  • Learns fast
  • Great teamwork
  • Management
  • Adapts to different situations
  • Data entry
  • Visitor assistance
  • Phone etiquette
  • Customer service
  • Organizational skills
  • Time management
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Professional communication
  • Problem solving
  • Multitasking
  • Security

Affiliations

  • Fishing
  • Hiking
  • Gardening
  • Gaming
  • Working out
  • Reading
  • Studying
  • Sports
  • Figurine collecting

Timeline

Receptionist

Acorns Stairlifts
01.2024 - 01.2025

Low Voltage Tech.

Wired Innovations LLC
01.2022 - 01.2024

Busser/Barback

Millers Ale House
01.2021 - 01.2022

Busser

Rock & Brews
01.2019 - 01.2021

High School Diploma -

Excel High School

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