Ethan Downing
Clinton Township
Summary
Results-driven professional with a solid background in customer service and team leadership. Known for resolving customer inquiries effectively and building lasting relationships. Focused on exceeding sales goals and providing outstanding customer service. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Cashier Supervisor
GP Petro
Grosse Pointe, MI
10.2023 - Current
- Supervised daily cash handling and reconciliation processes to ensure accuracy.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for promotions.
Assistant Manager
Mr. Alan's/Snipes
Clinton Township, MI
08.2018 - 10.2023
- Led team in achieving sales targets through effective training and mentoring of staff.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Developed and implemented employee scheduling systems to enhance operational efficiency.
- Analyzed customer feedback to inform product selection and service improvements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Machine Operator
Future Die Cast & Engineering
Shelby Township, MI
05.2018 - 08.2018
- Operated and maintained machines for efficient production processes.
- Monitored machine performance, troubleshooting issues to minimize downtime.
- Collaborated with team members to optimize workflow and improve efficiency.
- Complied with company and OSHA safety rules and regulations.
Co-Manager
Journey
Sterling Heights, MI
11.2017 - 05.2018
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Trained and mentored sales associates to enhance customer service.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company's values.
Sales Associate
Finish Line
Sterling Heights, MI
06.2016 - 11.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Executed store merchandising standards, enhancing visual presentation of merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06.2016
Skills
- Cash handling expertise
- Complaint resolution
- Employee scheduling
- Workplace safety
- Sales promotion
- Operational efficiency
- Merchandising support
- Team leadership
- Customer service
- Relationship building
- Critical thinking
Timeline
Cashier Supervisor
GP Petro
10.2023 - Current
Assistant Manager
Mr. Alan's/Snipes
08.2018 - 10.2023
Machine Operator
Future Die Cast & Engineering
05.2018 - 08.2018
Co-Manager
Journey
11.2017 - 05.2018
Sales Associate
Finish Line
06.2016 - 11.2017
High School Diploma -
Chippewa Valley High School