Ethan Drury
Lubbock,TX
Summary
Proven leader with a track record of process improvement and efficient team management at Mister Car Wash. Excelled in roles requiring attention to detail and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and data organization, adept at driving performance and security in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Manager
Mister Car Wash
Lubbock, TX
03.2024 - Current
- Managed daily operations, including budget oversight, performance tracking, and incident reporting
- Handled customer and company information securely, utilizing time management skills to ensure efficient operations
- Conducted regular reviews of site P&L to support budgeting and financial reporting
Shift Manager
Moto-Medic Inc.
Lubbock, TX
12.2022 - 03.2024
- Provided personalized customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Took initiative in improving service processes, collaborating with management on new procedures.
- Utilized Excel for tracking sales and managing financial data, ensuring accurate record-keeping.
Beverage Manager
Curby's Express Market
Lubbock, TX
05.2022 - 04.2023
- Delivered exceptional customer service and managed daily operations, including inventory and store organization.
- Recognized for effective team collaboration and customer problem-solving, contributing to high retention rates.
- Oversaw cash management and operational tasks, often working independently to support business efficiency.
Shift Manager
Starbucks
Lubbock, TX
06.2020 - 05.2022
- Provided high-quality customer service and led team operations during peak times, ensuring smooth workflows.
- Assisted in training new baristas on customer service and product knowledge, fostering team competency.
- Tracked daily sales and inventory data to support ordering and financial decisions.
Assistant Manager
Chipotle Mexican Grill
Lubbock, TX
11.2016 - 06.2020
- Focused on maintaining excellent customer service and efficient team operations.
- Collaborated with kitchen staff to ensure timely, accurate food preparation, and managed cash transactions.
- Used problem-solving skills to address and resolve customer issues, contributing to positive brand image.
Education
High school diploma -
Coronado High School
Lubbock, TX05.2016
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry
- Data Organization
- Typing
- File Management and Digital Organization
- Spreadsheet Management
- Basic Reporting and Analysis
- Attention to Detail
- Time Management
- Process Improvement
- Problem-Solving
- Confidentiality and Data Security
Certification
ServSafe, 10/01/17, 10/01/26
Timeline
Site Manager
Mister Car Wash
03.2024 - Current
Shift Manager
Moto-Medic Inc.
12.2022 - 03.2024
Beverage Manager
Curby's Express Market
05.2022 - 04.2023
Shift Manager
Starbucks
06.2020 - 05.2022
Assistant Manager
Chipotle Mexican Grill
11.2016 - 06.2020
High school diploma -
Coronado High School