Ethan Duenas
Office Associate
Elizabeth
Summary
Dynamic professional with a proven track record at Barnes & Noble, enhancing customer satisfaction through exceptional service and strong interpersonal skills. Skilled in cash register operations and adept at lifting 40 pounds, demonstrating adaptability and teamwork. Achieved significant improvements in store operations and customer loyalty by implementing innovative strategies.
Personable individual fluent in 2 languages and offering 2 years of experience in commercial aviation. Accustomed to working in extreme weather conditions to service aircraft. True proponent for safety measures and procedures.
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
3
3
years of professional experience
Work History
Seasonal Bookseller
Barnes & Noble
11.2021 - 05.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Managed efficient cash register operations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Developed and implemented creative strategies to improve customer satisfaction.
- Implemented new procedures and policies to improve store operations.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Assisted customers with locating books and other materials in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Ramp Service Agent
United Airlines
09.2022 - 06.2024
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Operated ground support equipment proficiently, ensuring timely completion of tasks.
- Conducted thorough pre-flight checks on cargo holds, identifying potential hazards or maintenance needs.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Operated equipment while observing standard safety procedures.
- Managed inventory of ground service equipment, ensuring availability for incoming flights.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06.2021
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Cash Register Operations
- Building Customer Loyalty
- Ability to Lift 40 Pounds
- Excellent Written and Verbal Communication
- Team Cooperation
- Merchandise Receiving and Handling
- Loading and unloading
- Safety procedures
- Flexible schedule
- Crew assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ramp Service Agent
United Airlines
09.2022 - 06.2024
Seasonal Bookseller
Barnes & Noble
11.2021 - 05.2022
High School Diploma -
Alexander Hamilton Preparatory Academy
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