Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Olive Armstrong

Houston,TX

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

4
4
years of professional experience

Work History

Seasonal Bookseller

Barnes & Noble Inc.
11.2024 - 01.2025
  • Worked at the front cash registers, checking customers out, ensuring they found everything they had come for
  • Utilized the Barnes & Noble bookkeeping database to look up inventory for customers
  • Responsible for updating the store's customer orders database
  • Used upselling practices to recommend books to customers along with stationary products
  • I routinely reached out to customers by phone to update the status of their orders
  • Routinely engaged in housekeeping duties to ensure that product/book displays were up to par and organized

Server

Alamo Drafthouse Cinema
06.2024 - 08.2024
  • Responsible for greeting customers, taking orders, and ensuring a smooth dining/cinema experience for guests
  • Utilized the Aloha ordering system to organize and keep track of guest orders and payments
  • Worked alongside other servers to coordinate our service, theater cleaning, and other housekeeping duties
  • Operated on the Aloha POS System to input and organize guest orders/payments

Server Support

Alamo Drafthouse Cinema
03.2023 - 08.2023
  • I was responsible for aiding Servers in providing quality customer service for guests at the Theater
  • I demonstrated proper Food and Beverage handling and service
  • Maintain inventory organization and restock as needed

Crew Member

Sonic Drive-In
06.2021 - 08.2021
  • Responsible for taking drive-thru orders, getting food to guests in the drive-in, and preparing drinks

Education

B.S. - Computer Science

University of Houston
Houston, TX
05-2027

High School Diploma -

Jordan High School
Fulshear, TX
01.2023

Skills

  • Customer Service
  • Upselling
  • Reception
  • Food Handling
  • Communications
  • Teamwork
  • Bookkeeping
  • Order Management
  • Cashiering
  • Strong work ethic
  • Product recommendations

Hobbies and Interests

  • Reading
  • Digital Art & Design
  • Music
  • Computer Science
  • Cybersecurity

Timeline

Seasonal Bookseller

Barnes & Noble Inc.
11.2024 - 01.2025

Server

Alamo Drafthouse Cinema
06.2024 - 08.2024

Server Support

Alamo Drafthouse Cinema
03.2023 - 08.2023

Crew Member

Sonic Drive-In
06.2021 - 08.2021

High School Diploma -

Jordan High School

B.S. - Computer Science

University of Houston

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