Ethan Dunham
Beacon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Counterperson HR
Healey Brothers Automotive Dealerships
Beacon
07.2025 - Current
- Sell parts to retail customers, wholesale customers, and repair shops
- Facilitated technicians and service advisors in locating accurate parts to enhance repair efficiency
- Identify and look up automotive parts using the dealership’s parts catalog/DMS
- Create and process parts invoices and sales orders
- Verified parts availability, pricing, and warranty status to support informed purchasing decisions
- Coordinate with the service department to make sure repair orders have the necessary parts
- Communicate with technicians about part fitment and availability
- Receive, inspect, and organize incoming parts
- Stock shelves and maintain an organized parts department
- Help conduct inventory counts and investigate discrepancies
- Maintain accurate inventory records
- Monitored status of special orders to ensure timely fulfillment and back-ordered parts
- Return incorrect, damaged, or defective parts to vendors/manufacturers
- Follow dealership procedures for warranty, core returns, and parts credits
- Cultivated strong relationships with customers, technicians, vendors, and service advisors to foster a collaborative work environment
- Meet dealership goals for sales, gross profit, customer satisfaction, and efficiency
Assistant Manager
Valvoline Instant Oil Change
Fishkill
02.2023 - 07.2025
- Lead and supervise employees during shifts
- Train and coach technicians on Valvoline procedures, customer service, and safety
- Executed oil changes and preventive maintenance services
- Inspect vehicles and recommend appropriate maintenance services
- Provide excellent customer service and handle customer questions or complaints
- Assisted in managing daily sales goals by tracking performance and suggesting strategies for improvement. and promote relevant services/products
- Open and close the store, including cash handling and security procedures
- Maintain inventory and help order needed supplies
- Ensure the shop is clean, organized, and properly stocked
- Follow OSHA, company, and safety procedures
- Monitor service quality and make sure work is performed correctly
- Assisted in scheduling employees by coordinating shifts and ensuring adequate coverage during peak hours. and manage staffing during busy periods
- Assisted with store operations and maintained accurate paperwork, including daily reports
- Supported Store Manager in hiring, developing employees, and managing performance
- Handle difficult customer or employee situations when they arise
- Lead the team when the Store Manager isn’t present
Team Member
Dunkin Donuts
Wappingers Falls
01.2022 - 01.2023
- Delivered friendly, efficient customer service to enhance customer experience in a fast-paced environment
- Took customer orders accurately in person and through the drive-thru
- Operated the cash register/POS system and processed cash, credit, and other payments
- Worked efficiently as part of a team during busy periods
- Prepared and served coffee, espresso drinks, sandwiches, donuts, and other menu items
- Ensured clean, organized, and well-stocked work area to support operational efficiency
- Resolved customer questions, concerns, and complaints to maintain satisfaction and loyalty
- Assisted with opening and closing procedures
- Followed recipes, portion standards, and product preparation procedures
- Managed inventory and received deliveries.
- Maintained a safe workplace and followed company policies
- Helped train or support new team members when assigned
- Worked to meet customer service, speed-of-service, and sales goals
Education
Roy C Ketcham
Wappingers Falls, NYSkills
- Automotive parts sales
- Parts identification
- Warranty processing
- Order fulfillment
- Inventory Control
- Customer relationship management
- Customer service
- Service department collaboration
- Computer literacy
- Time management
- Leadership
- Team leadership
- Problem solving
- Problem Management
- Employee training
- Effective communication
- Communication skills
Timeline
Counterperson HR
Healey Brothers Automotive Dealerships
07.2025 - Current
Assistant Manager
Valvoline Instant Oil Change
02.2023 - 07.2025
Team Member
Dunkin Donuts
01.2022 - 01.2023
Roy C Ketcham