Thomas Kleissler
Keansburg
Summary
Accomplished professional with extensive experience in retail management at Amtel LLC/T-Mobile, excelling in inventory control and customer relationship building. Proven track record of enhancing sales through strategic upselling and maintaining high customer satisfaction. Adept at team management and leveraging product knowledge to drive results. Consistently achieved over 95% customer satisfaction ratings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clerk
711 Franchise
Keansburg
11.2025 - Current
- Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
- Collaborated with team members to organize inventory stock levels, ensuring adequate supply for customer demands
- Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
- Served as a point of contact for vendors regarding order status updates or product inquiries
- Achieved consistently high customer satisfaction ratings through friendly service and attention to detail
- Closely monitored inventory levels to prevent stockouts or overstock situations, optimizing sales opportunities while minimizing waste
Cashier/Customer Service/Key Holder
Dollar General
Keansburg
04.2025 - 10.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Commercial Parts Professional
Advance Auto Parts
Long Branch
10.2023 - 04.2024
- Customer service
- Organizing Automotive Parts
- Knowledge of Automotive Parts
- Looking Up Automotive Parts for Reseller Businesses
- Talking to Representatives from Aftermarket
- Open and close the store
- Counting the tills and safe
- Counting auto parts for inventory
Sales Consultant
Victra (Verizon Authorized Retailer)
Eatontown
06.2023 - 10.2023
- Looking up customers accounts for plan changes
- Opening new accounts for customers
- Assisting customers in right fitting them with a device that meets or exceeds their needs
- Opening and closing procedures with the store
- Collecting money
- Counting inventory
- Counting cash
Assistant Manager
Burger King
02.2021 - 06.2023
- Customer Service
- Doing inventory
- Food Preparation
- Doing EOD and EOD paperwork
- Counting Money and Doing Nightly Deposits
Retail Store Manager
Amtel LLC / T-Mobile
Middletown
02.2019 - 04.2021
- Looking up customers accounts for plan changes
- Opening new accounts for customers
- Assisting customers in right fitting them with a device that meets or exceeds their needs
- Opening and closing procedures with the store
- Collecting money
- Counting inventory
- Counting cash
- Taking in and checking orders from the DC
- Taking care of customer issues in a timely matter
- Preparing the store for company audits every quarter
- Fixing the merchandise as per company policy
- Retained the position when PCC was bought by AMTEL LLC
Retail Sales Associate
Metro by T-Mobile (authorized dealer)
Keansburg
01.2016 - 02.2019
- Looking up customers accounts for plan changes
- Opening new accounts for customers
- Assisting customers in right fitting them with a device that meets or exceeds their needs
- Opening and closing procedures with the store
- Collecting money
- Counting inventory
- Counting cash
Retail Store Assistant Manager
Family Dollar
Keansburg
01.2016 - 01.2019
- Opening and closing the store
- Counting Money
- Collecting money
- Checking in orders from Vendors
- Removing items that were near or past their expiration dates
- Restocking the store shelves
- Doing plan-o-grams every season for seasonal sale items
- Off loading the store truck delivery from warehouse
- Customer service (answering phone calls)
- Solving customer issues in a quick and easy matter
Assistant Manager
Woodbury Automotive Warehouse
South Hackensack
01.2005 - 06.2010
- Customer service
- Organizing Automotive Parts
- Knowledge of Automotive Parts
- Looking Up Automotive Parts for Reseller Businesses
- Talking to Representatives from Aftermarket Suppliers
Assistant Manager
Star Auto Parts (MAWDI)
Kearny
12.2002 - 12.2004
- Deal in Customer Service
- Organizing Automotive Parts
- Knowledge of Automotive Parts
- Looking Up Automotive Parts
- Talking to Representatives from Aftermarket Suppliers
Education
High School -
Keansburg High School
Keansburg, NJ06.2000
Skills
- Product knowledge
- Friendly demeanor
- Cash management
- Organizational skills
- Cold calling
- Shipping & receiving
- Team management
- Pricing
- Customer relationship building
- Computer literacy
- Phone etiquette
- Staff scheduling
- Shift management
- Store management
- Sales management
- Attention to detail
- Automotive repair
- Guest services
- Inventory control
- Automotive parts sales
- Automotive Diagnostics
- Vehicle maintenance
- Brake Repair
- POS systems
- Time management
- Dealership experience
- Mobile devices
- Delivery driver experience
- Warehouse management
- Hand tools
- Technical Proficiency
- Computer operation
- Tire service
- Planograms
- Load & unload
- Computer skills
- Mechanical knowledge
- Project management
- Sales
- Upselling
- Automotive service
- Communication skills
- Restaurant experience
- Merchandising
- Mechanic experience
- Public speaking
- Retail sales
- Power tools
- Leadership
- Inventory management
- Training & development
- Food service
- Receiving shipments
Certification
- Driver's License
- ServSafe
- Food Handler Certification
Languages
English
References
References available upon request.
Timeline
Clerk
711 Franchise
11.2025 - Current
Cashier/Customer Service/Key Holder
Dollar General
04.2025 - 10.2025
Commercial Parts Professional
Advance Auto Parts
10.2023 - 04.2024
Sales Consultant
Victra (Verizon Authorized Retailer)
06.2023 - 10.2023
Assistant Manager
Burger King
02.2021 - 06.2023
Retail Store Manager
Amtel LLC / T-Mobile
02.2019 - 04.2021
Retail Sales Associate
Metro by T-Mobile (authorized dealer)
01.2016 - 02.2019
Retail Store Assistant Manager
Family Dollar
01.2016 - 01.2019
Assistant Manager
Woodbury Automotive Warehouse
01.2005 - 06.2010
Assistant Manager
Star Auto Parts (MAWDI)
12.2002 - 12.2004
High School -
Keansburg High School