Dedicated and disciplined professional with extensive experience in corrections, customer service, and emergency dispatch roles. Proven ability to maintain safety and security in high-pressure environments through effective surveillance, communication, and crisis management. Demonstrates strong problem-solving capabilities, attention to detail, and commitment to protocols and procedures. Skilled in managing sensitive information, de-escalating conflicts, and providing exceptional customer service with professionalism and integrity. Adept at multitasking, handling emergencies swiftly, and collaborating effectively with team members and law enforcement personnel. Possesses a solid foundation in public safety and security protocols. Personable and detail-oriented with deep understanding of community safety and rehabilitation processes, possessing strong communication and conflict resolution skills. Knowledgeable in criminal justice principles and proficient in risk assessment. Committed to fostering positive behavioral changes and ensuring compliance with community standards.
Certifications
Offender supervision
De-escalation techniques
Emergency response
First aid and CPR certified
Safety and security
Records management
Risk Assessment
Computer Skills