Ethan Eis
Bergenfield,NJ
Summary
Proven team leader and effective communicator, I excelled at Glaze Donuts by enhancing customer satisfaction and loyalty through exceptional service and resolving complaints swiftly. All of the regulars knew me well and I knew them and their orders. Skilled in cash handling and conflict mediation, I significantly contributed to a positive, results-driven work environment. My graphic design expertise and attention to detail supported marketing efforts, boosting customer engagement.
Overview
4
4
years of professional experience
Work History
Barista
Glaze Donuts
06.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Camp Counselor
Perlman Camp
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team building to increase camaraderie, trust and rapport.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
- Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
- Facilitated increase in camper autonomy by encouraging self-service during meal times and activity selections.
- Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
- Improved emergency preparedness with regular staff training on safety protocols and first aid procedures.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
- Optimized resource allocation to meet camp activity demands without exceeding budget constraints.
- Encouraged creative expression among campers by setting up art and music workshops.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Enhanced camper's survival skills with hands-on training in various outdoor scenarios.
- Promoted healthy lifestyles among campers with well-planned nutrition and fitness programs.
- Supported campers' personal growth by providing consistent emotional and social support.
- Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
- Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Cultivated culture of respect and understanding through diversity and inclusion training sessions.
- Strengthened team cohesion among campers by organizing and leading group exercises.
- Streamlined camp operations by effectively managing supplies and equipment, ensuring readiness for all activities.
- Enriched camp curriculum by integrating environmental conservation lessons into daily activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Ordered and maintained all recreational equipment.
- Provided feedback and guidance to program participants regarding progress and development.
- Liaised with community organizations to promote recreational activities.
- Assisted in recruitment and hiring of new recreation staff.
- Developed and monitored budgets for recreational activities.
Glazer
Glaze Donuts
02.2023 - 06.2023
- Maintained a clean and organized workspace, promoting safety and productivity among team members.
- Resolved customer complaints promptly and professionally, ensuring high levels of satisfaction with final results.
- Established a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
Camp Counselor
Lansmans Day Camp
06.2020 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Implemented rules and regulations to enforce discipline and compliance.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Optimized resource allocation to meet camp activity demands without exceeding budget constraints.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Encouraged creative expression among campers by setting up art and music workshops.
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Provided feedback and guidance to program participants regarding progress and development.
- Ordered and maintained all recreational equipment.
- Assisted in recruitment and hiring of new recreation staff.
- Developed and monitored budgets for recreational activities.
Education
Bachelor of Arts - Studio Art
Queens College of The City University of New York
Flushing, NY05.2027
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Professional Demeanor
- Up-selling
- Conflict Mediation
- Soft selling
- Graphic Design
- Time Management
- Teamwork and Collaboration
- Attention to Detail
Timeline
Barista
Glaze Donuts
06.2024 - 08.2024
Camp Counselor
Perlman Camp
06.2023 - 08.2023
Glazer
Glaze Donuts
02.2023 - 06.2023
Camp Counselor
Lansmans Day Camp
06.2020 - 08.2020
Bachelor of Arts - Studio Art
Queens College of The City University of New York
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