Ethan Elzey
Dayton,OH
Summary
Adept at multitasking and organization, I enhanced customer retention by delivering exceptional service at Krispy Kreme. My background in kitchen management and staff training, coupled with a knack for problem-solving, led to significant improvements in operational efficiency and food safety standards. I excel in fostering team collaboration and leadership, driving performance and productivity across roles.
Overview
19
19
years of professional experience
Work History
Route Sales Representative
Krispy Kreme
Monroe, OH
02.2024 - Current
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
Production Assembler
Western States Machinery
Fairfield, OH
11.2021 - 08.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted in training new employees, sharing best practices for efficient product assembly and quality control procedures.
- Collaborated with engineering team members to resolve technical issues that arose during the course of production activities.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Quickly adapted to new production methods and technologies, maximizing efficiency in the assembly process.
- Exhibited strong problem-solving skills by identifying and addressing root causes of assembly issues to prevent reoccurrence.
- Coordinated with other departments to complete projects within deadline.
- Completed tasks on time to meet quality and safety standards.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Participated in projects requiring assembly of large and small components.
- Expedited order fulfillment through precise assembly of custom orders according to customer specifications.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Facilitated cross-training sessions for new employees, significantly improving team versatility and production flexibility.
- Improved team morale and productivity with proactive communication and collaboration efforts.
Kitchen Manager
Tj Chumps
Englewood, OH
05.2006 - 08.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OH07.2008
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Training and Development
- Inventory Control
- Kitchen Management
- Attention to Detail
- Problem-Solving
- Staff Management
- Team Collaboration and Leadership
- Food production management
- Product Rotation
- Supply Ordering
- Order Accuracy
- Kitchen Equipment Maintenance
- Inventory Coordination
- Goal Setting
- Employee Scheduling
- Kitchen staff coordination
- Scheduling
- Cost controls
- Verbal and written communication
- Performance monitoring
- Performance Improvement
- Strategic Planning
- Scheduling Coordination
- Training and Onboarding
- Coaching and Mentoring
Timeline
Route Sales Representative
Krispy Kreme
02.2024 - Current
Production Assembler
Western States Machinery
11.2021 - 08.2023
Kitchen Manager
Tj Chumps
05.2006 - 08.2021
High School Diploma -
Miamisburg High School