Ethan Fellows
Idaho Falls
Summary
Professional factory worker with proven experience in manufacturing and production environments. Strong ability to operate machinery, adhere to safety standards, and maintain efficient workflows. Team-oriented, dependable, and adaptable to changing demands. Known for consistency in quality, punctuality, and contribution to team goals.
Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Lowe's Home Improvement. Adept at problem-solving and time management, I consistently resolved customer complaints effectively, fostering loyalty and enhancing the shopping experience. Experienced in assembly line processes and committed to maintaining a safe work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser
Perkins Family Restaurant
08.2021 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Factory Worker
Cowboy Cordage
03.2022 - 11.2022
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Performed quality checks on finished products to identify and address discrepancies.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Cart Attendant
WinCo Foods
12.2022 - 06.2023
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Customer Service Representative
Lowes Home Improvment
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head Cashier
Lowes Home Improvment
11.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Associate of Applied Science - Computerized Machining
Idaho State University
Pocatello, ID05-2026
Skills
- Customer service
- Positive attitude
- Time management strength
- Computer skills
- Hazardous materials handling
- Mechanical aptitude
- Lockout and tagout procedures
- Precision measurement
- Assembly line experience
- Machine setup
- Problem-solving
- Strong work ethic
Certification
Forklift Certified
Timeline
Head Cashier
Lowes Home Improvment
11.2024 - Current
Customer Service Representative
Lowes Home Improvment
06.2023 - 11.2024
Cart Attendant
WinCo Foods
12.2022 - 06.2023
Factory Worker
Cowboy Cordage
03.2022 - 11.2022
Busser
Perkins Family Restaurant
08.2021 - 04.2022
Associate of Applied Science - Computerized Machining
Idaho State University
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