Ethan Freeland
Montgomery,TX
Summary
Offers a well built structure in teamwork and customer service. Eager to learn and adapt in constant changing environments. Known for doing tasks quickly and efficiently, producing outcomes that benefit not only the team but the company, and always being someone you can count on.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
20219 Eva St, Montgomery, TX 77356
03.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with coworkers
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Team Member
Raising Cane's
6730 FM 1488 Road, Magnolia, TX 77354
10.2023 - 03.2024
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained productive, efficient approach to all tasks.
Barista Trainer
Scooters Coffee Shop
26551 Kuykendahl Rd, Tomball, TX 77375
07.2022 - 09.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TX10-2027
Associate of Arts - Criminal Justice
Lonestar College Montgomery
The Woodlands, TX10-2025
Tomball High School
Tomball, TX05-2023
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Opening and closing duties
- POS systems
- Calm demeanor
- Professional demeanor
- Workflow management
- Speedy and efficient
Timeline
Barista
Starbucks
03.2024 - Current
Team Member
Raising Cane's
10.2023 - 03.2024
Barista Trainer
Scooters Coffee Shop
07.2022 - 09.2023
Bachelor of Arts - Criminal Justice
Sam Houston State University
Associate of Arts - Criminal Justice
Lonestar College Montgomery
Tomball High School