Ethan Garcia
Mount Juliet,TN
Summary
Energetically advanced customer satisfaction at Fleet Feet Sports Nashville, skillfully resolving inquiries and elevating customer relations through effective problem-solving and product knowledge. Expert in de-escalation techniques and CRM, I significantly contributed to team development and customer education, fostering a positive and informed shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Outfitter
Fleet Feet Sports Nashville
08.2022 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Collaborated with other departments for seamless resolution of complex customer issues, promoting a unified approach to problemsolving.
- Provided accurate product information to customers, enabling informed decision-making and enhancing overall satisfaction.
- Handled escalated calls from dissatisfied customers while maintaining composure under pressure.
Education
Business Management - Management
Cumberland University
Lebanon, TN05.2026
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Product Knowledge
- Team Development
- Scheduling
- Staff Training
- De-Escalation Techniques
Accomplishments
-I received a scholarship to join the Cumberland Men's Cross Country team which I have now been apart of for almost two years now.
Certification
Dell Students Tech Crew
Running, Walking, Stretching
I prioritize my health so I enjoy staying active. Running has been apart of my life for almost ten years now. I enjoy walking and stretching as complementary to the running.
Timeline
Customer Service Outfitter
Fleet Feet Sports Nashville
08.2022 - Current
Business Management - Management
Cumberland University
Dell Students Tech Crew
Similar Profiles
Jamal DawsonJamal Dawson
Fit Specialist at Fleet Feet SportsFit Specialist at Fleet Feet Sports
Daria StokelyDaria Stokely
Retail Sales Associate at Fleet Feet SportsRetail Sales Associate at Fleet Feet Sports
Daniella HendersonDaniella Henderson
Sales Associate at Fleet FeetSales Associate at Fleet Feet